If I could improve one thing this year

If I could improve just one thing in the payments industry this year, it would be fostering greater financial inclusion through seamless integration and accessibility. Now this might sound broad, but that is intentional as it encompasses several key aspects:

1. Bridging the gap between the "banked" and "unbanked: Millions of individuals worldwide still lack access to traditional banking services, leaving them reliant on cash or informal systems. We need payment solutions that can seamlessly integrate with cash and informal structures, allowing the underbanked to participate in the digital economy. This could involve mobile wallets accessible without bank accounts, cash-in/cash-out networks with wider reach, and partnerships with trusted community organisations.

2. Simplifying and de-mystifying complex financial information: Financial tools and platforms are often cluttered with jargon and hidden fees, making them intimidating for even financially literate individuals. We need more user-friendly interfaces, transparent pricing models, and accessible educational resources to empower everyone to manage their finances confidently.

3. Ensuring secure and affordable access for all: Security concerns and prohibitive costs can prevent certain demographics from adopting digital payments. We need robust cyber security measures, coupled with affordable data plans and internet access to ensure digital payment tools are truly accessible for everyone, regardless of income or location.

4. Promoting responsible credit and financial literacy: The easy availability of credit, particularly through BNPL products, can lead to over-indebtedness and financial hardship. We need stricter regulations for lending practices, coupled with financial literacy initiatives to educate consumers about responsible credit use and debt management.

By focusing on these areas, the payments industry can contribute to a more equitable and inclusive financial system where everyone has equal access to safe, efficient, and affordable payment tools. This could have a ripple effect on economic growth, poverty reduction, and overall well-being for individuals and communities.

Ultimately, improving financial inclusion isn't just about making payments easier; it's about empowering individuals to take control of their financial lives and participate more fully in the economic landscape. And that's an improvement worth striving for.