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This is a rant if ever there was one. I just hope the Optus competitor(s) are not worse, or else plug into to a power outlet.
While I'm not sure the others are any better, I have a feeling that the industry is in for a bit of a shake-up, with or without my help. If you don't complain, they don't change, do they? The best thing is to give your dollars to their competitors. If enough
do it, it tends to have an effect. Rant or not.
The undeniable conclusion is that they (Optus/Singtel) are not suitable partners for any important process, especially if you need flexibility, and service.
Their fancy call centre systems can no doubt pinpoint my particular experience, although I suspect I was just switched to the 'piss this guy off on hold forever line'.
That may prove to be a costly error.
I had 1hr of my time wasted by my Bank yesterday, and posted my own rant here
https://www.finextra.com/blogs/fullblog.aspx?blogid=2425 You would appreciate my inability to validate that I was talking to my Bank, and not a good phishing line.
When they operate shoddy online services like this, it's no wonder they lost all our money ;)
This post is from a series of posts in the group:
A place to share stuff that isn't at all fintec related but is amusing, absurd or scary.
06 Dec 2020
25 Nov 2020
10 Nov 2020