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Object reference not set to an instance of an object.

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John Dring
John Dring - Intel Network Services - Swindon 22 January, 2009, 22:30Be the first to give this comment the thumbs up 0 likes

This is a rant if ever there was one.  I just hope the Optus competitor(s) are not worse, or else plug into to a power outlet.

A Finextra member
A Finextra member 26 January, 2009, 10:57Be the first to give this comment the thumbs up 0 likes

While I'm not sure the others are any better, I have a feeling that the industry is in for a bit of a shake-up, with or without my help. If you don't complain, they don't change, do they? The best thing is to give your dollars to their competitors. If enough do it, it tends to have an effect. Rant or not.

The undeniable conclusion is that they (Optus/Singtel) are not suitable partners for any important process, especially if you need flexibility, and service.

Their fancy call centre systems can no doubt pinpoint my particular experience, although I suspect I was just switched to the 'piss this guy off on hold forever line'.

That may prove to be a costly error.

John Dring
John Dring - Intel Network Services - Swindon 28 January, 2009, 13:42Be the first to give this comment the thumbs up 0 likes

I had 1hr of my time wasted by my Bank yesterday, and posted my own rant here  https://www.finextra.com/blogs/fullblog.aspx?blogid=2425  You would appreciate my inability to validate that I was talking to my Bank, and not a good phishing line.

When they operate shoddy online services like this, it's no wonder they lost all our money ;)

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