For Finextra's free daily newsletter, breaking news and flashes and weekly job board.
Is it just me, or is the offshore call centre a sinister new ploy by Big Business to frustrate awkward customers?
I’ve got no empirical data to back up this wild assumption, but it seems that every time I’m patched through to an overseas operator it’s when I want to cancel a subscription, or query a strange new debit from the service provider that has been billed to
my credit card account. The overseas agent is often ill-equipped to deal with any deviation from the script and tends to panic and hang-up when the going gets tough. And you can't blame them really.
Strangely, most sales calls are still handled in the UK.
Answers on a postcard (preferably from India) please.
Head of Research
06 Oct 2006
This post is from a series of posts in the group:
A place to share stuff that isn't at all fintec related but is amusing, absurd or scary.
Satya Swarup Das