Community
Accessibility is very critical part of providing Digital Banking service, even if you have the best online/mobile banking application - without accessibility it has no use.
In theory, accessibility is always there - at the end of the day clients can go to branch to have a password, or fill many fields of online forms etc. However in practice, clients may not like visiting branches (come on guys, we have been talking about digital banking clients - they are not branch lovers!) or perfectly understand what we ask for in our online forms. In addition, it should also be noted that as digital channels fully rely on data - any quality issue will be turned into accessibility issue too. As a result, the number of active online users are far less than the total number of clients interested in using digital channels. So if the growth is planned, all obtacles in front of accessibility should be removed . How?
This is the short version of the post.
Starting from Tip 2 to Tip 30 only short versions of my posts are available at Finextra. From Tip 31, full (long) versions of my posts can be read here.
This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author.
Scott Dawson CEO at DECTA
02 July
Frank Moreno CMO at Entersekt
01 July
Pete McIntyre Financial Services Director at Planixs
Alex Kreger Founder and CEO at UXDA Financial UX Design
30 June
Welcome to Finextra. We use cookies to help us to deliver our services. You may change your preferences at our Cookie Centre.
Please read our Privacy Policy.