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Should your organisation COPE with the COLD?

We’ve heard the acronym BYOD (Bring Your Own Device) for some time now, but less about ‘COPE’ – Corporate Owned, Personally Enabled devices; tablets, smartphones and laptops which are owned by the enterprise but used for personal purposes.

However, both BYOD and COPE have failed to ring true in highly regulated industries such as financial services (and to some extent, healthcare). For example, with the FSA stating that all phone calls which handle money transfers must be recorded, workers bringing their own smartphones into the office may simply be out of the question in certain parts of the industry. COPE may feel like a more attractive alternative, but it can also make both workers and the IT department nervous: the freedom to change functionality and install apps can often cause worries of malware and other security issues.

It may be a truism to say that a ‘one size fits all’ approach is not right for any organisation, but it’s still true. In financial services, having a device which is ‘Corporate Owned and Locked Down’ (COLD) can avoid any headaches for both staff and the enterprise itself. Staff in these industries generally understand that their phone conversations and online transactions are highly sensitive and having different devices for ‘work’ and ‘play’ can avoid a host of issues. It may feel like a throwback to the 90s, but in an age when taking a user-centric approach is necessary, sometimes organisations need to go out in the COLD.




Comments: (3)

Ketharaman Swaminathan
Ketharaman Swaminathan - GTM360 Marketing Solutions - Pune 27 October, 2014, 06:59Be the first to give this comment the thumbs up 0 likes

Employee appraisals, software code, customer contracts and many other types of sensitive info drive many industries - not just regulated ones - to enforce COLD policy. COLD is more common than BYOD or, God forbid, COPE even in a purportedly tech-savvy industry like - ahem - IT. So much so that, according to rumors I've heard, losing a company laptop could get one fired in a leading IT company.

A Finextra member
A Finextra member 27 October, 2014, 16:49Be the first to give this comment the thumbs up 0 likes

@Ketharaman One of the things I find interesting is the vast differences in models in different industries and geographies. In non-regulated US organizations, COPE is very commmon. COLD is much more common in Europe and ASIA. BYOD is a small, but highly visible model of usage. I see the future being that of multiple models rather than a shift from one to another.

Ketharaman Swaminathan
Ketharaman Swaminathan - GTM360 Marketing Solutions - Pune 28 October, 2014, 07:02Be the first to give this comment the thumbs up 0 likes

@StephenB: While geographical variances are common in market-facing policies, when it comes to security policies, most companies I know enforce a single policy across the world. In fact, the IT company in my example is American and its SOP related lost laptops is global.

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