Banking Strategy, Digital and Transformation

Client Onboarding and KYC - 5 common complaints from the Front Office and why they happen

15 Feb 2022

One of the most common comments we hear from senior leaders of Client Onboarding, CLM or KYC functions in Financial Institutions, is that their Front-Office is frustrated with these processes. Often, technology is held up as the solution to this problem, but in our experience, there are many underlying causes of their frustrations that are not rela...

Banking Regulations

The 4 areas that need to be addressed in the global fight against money laundering

28 Sep 2021

The 10th Public Edition of the Basel AML Index was released this month, measuring the risk of money laundering and terrorist financing in jurisdictions around the world. There were some interesting – and concerning - trends identified. So what were they and what do they mean for Financial Institutions in the UK? 1. A stronger response to th...

Financial Risk Management

How to deliver successful KYC automation

14 Dec 2020

The continued pressure to increase efficiencies within KYC and reduce the cost of compliance has resulted in ‘KYC automation’ becoming a hot topic for the industry. Clients often ask us what their priorities should be, who can help them with the process and what the best practices are for implementation. Here are the 7 key principles I normally sh...

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Operational Risk Management

7 steps to planning client onboarding and CLM change

24 Nov 2020

2021 will be a challenging but critical year for financial organisations wanting to deliver change within client onboarding and client lifecycle management (CLM). Covid and the fear of a global recession have dramatically increased the need for digital transformation, automation and streamlined processes, and there is no doubt that banks have to r...