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A new business account in minutes - sounds great. But at the end of the day the set-up is only a once off.  What I find equally and probably more exciting, is the surround services.  They seem to treat me as a business customer, not just a business account holder.

Whilst the on-boarding experience is very important, the on-going service experience is extremely important. 

I do wonder whether this is an example of where banks are getting their digital banking priorities not quite right. Why I am saying this?  As a HSBC business banking customer I am exposed, on near daily basis to their business online and mobile solutions and I am sorry to say they are pretty poor and very, very limited in self-service functionality. 

I am otherwise quite happy with HSBC but the regular frustrations I have with the digital business banking solutions, is such that I feel I have really no other option then to look elsewhere.

So, I my comment/question is; are banks getting the balance right when focussing their digital investments in 'leading edge' features or should really focus on getting the basics right first, so they can retain their customers?

It is a great and evolutionary move. Cash is expensesive and inconvenient for all involved. With proper regulations, value chain cooperation and consumer protection in place, it can work. 

I am sure there likewise was great resistence when we first moved away from bartering and introduced cash......

I wonder if the governement will also be the first to introduce national use of blockchain technologies?