UK bank Halifax is to use NCR software to provide a development environment for the consistent delivery of products and service across all customer contact points.
Using NCR's self-service software Aptra Edge, the bank will be able to offer a range of services - previously available only to online customers - across different channels, such as ATMs and kiosks.
Halifax believes the consistency between alternative channels is key to delivering superior customer service. David Walkden, general manager of Halifax Direct says: "We are now able to develop one version of customer products and offers and to deliver them across various channels, including ATMs and kiosks. The benefits are obvious. This will reduce our development costs and enable us to introduce services more quickly. Speed is essential to maintain our competitive advantage."
The project, which includes NCR software, tools and licenses, architecture and design, consultancy and project management, will be piloted in early 2001 and rolled-out later in the year. Aptra Edge is a Microsoft Windows NT-based product which uses the ActiveXFS interface to deliver multi-channel connectivity.