US bank FleetBoston Financial has implemented Siebel's eBusiness applications to improve customer service across its corporate client services group.
The eFinance module of the application has been deployed as part of the bank's business advisor platform, giving staff a consolidated view of customers across channels and product lines and providing an information sharing platform for relationship managers and product specialists.
Fleet's Corporate Client Services group offers clients a single point of contact for inquiries and issues across the bank's entire product offering. The staff of 150 employees handles approximately 40,000 wholesale client contacts each month by telephone, fax, email, and post.
Fleet has integrated Siebel eFinance with its mainframe-based demand deposit accounting system and is now beginning integration with other systems, including an automated workflow tool used for back office operations.