Australian share registry Computershare is to implement Siebel's eFinance 7 solution to consolidate customer sales and marketing information worldwide.
Computershare says the new system will allow users to track all activities with any single customer on a global basis from a single source and deliver a consistent service across multiple channels.
Users will also be able to cross-sell services to existing customers across the solution's global registry, employee share plan management, document services and global analytics business areas.
Chris Morris, CEO, Computershare says: "Siebel eFinance 7 will ensure our relationship managers have a single view of their customer accounts across international boundaries."
Computershare will initially roll out the package to customer service managers in Australia and the UK by the end of 2002.