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TSB hires COO and customer banking director

TSB hires COO and customer banking director

In the wake of last year's IT fiasco, UK bank TSB continues its management overhaul, bringing in industry veterans Robin Bulloch as customer banking director and Suresh Viswanathan as chief operating officer.

The appointments come weeks after Debbie Crosbie took over as TSB CEO, tasked with leading a turnaround programme after last year's badly botched migration to the IT platform of owner Banco Sabadell.

TSB spent the best part of the last year in recovery mode following a shambolic switch to Sabadel's Proteo4 platform which saw millions of customers locked out of accounts for several weeks. The fiasco cost the bank £330 million in remediation and compensation claims and the chief executive his job.

With TSB now taking direct ownership of its IT estate, it has appointed Suresh Viswanathan COO to drive the development of all systems, infrastructure and operations.

Viswanathan will join in August after 11 years at Barclays, most recently leading operations and technology for the lender's UK ring-fenced bank.

Bulloch will be joining TSB as customer banking director, leading services across all channels - branch, mobile and online.

He joins TSB from Lloyds Bank where he is currently MD, community banking. He previously worked at RBS for two decades, including serving as CEO of Tesco Personal Finance between 2006 and 2008.

Says Viswanathan: "With a strong customer base, committed partners, a new technology platform, and reach across the whole country, we have a huge opportunity to improve the speed, ease and quality of service for millions of TSB customers."

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