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Emirates NBD launches bank for the millennial generation

02 February 2017  |  9988 views  |  4 Emirates NBD Liv

Designed and developed by a team of millennials, Emirates NBD has launched a lifestyle-focused digital-only bank, Liv..

Designed to be ‘mobile and social first’, the Liv. mobile app allows customers to open their bank account instantly from their smartphones by scanning in their Emirates ID card.

Alongside routine transactions, customers can access a curated daily feed of what’s happening new in town; selected deals on their individual preferred food options based on the time of day; and fitness trackers to manage their health regimen. A built-in PFM feature uses real-time analytics to provide insights on transactional history and spending patterns, as well as budgetting and goal-setting tools.

Tapping in to millennial social channels, the app also enables funds transfers to be performed from within popular platforms such as Facebook and Whatsapp.

Suvo Sarkar, senior EVP & group head - retail banking and wealth management, says: “Liv. offers customers a unique experience that will allow them to access the finest lifestyle opportunities while enabling them to better manage their finances. Liv. aspires to be more than a bank for the millennial customer - one that will inform, advise and be their digital buddy and wingman.”

To this end, the new app partners with some of the most popular lifestyle brands in the region such as Zomato, Fetchr, Voucherskout and Careem.

Jayash Patel, head of Liv. says: “Imagined, designed and developed by a team of millennials, Liv. combines the seemingly incongruent modules of banking and lifestyle to offer a fun, social and intelligent banking experience for a self-reliant and digital native generation. We hope to build a dynamic brand that will resonate with the values and aspirations of like-minded customers and capture their hearts.”

The beta version of the app will be made available to select customers in phases, starting next week on the Android operating platform followed by iOS.

The new digital banking proposition is a key plank in Emirates NBD’s planned investment of $136 million towards digital innovation and multichannel transformation over the next three years.

Comments: (4)

A Finextra member
A Finextra member 02 February, 2017, 10:12

I've been always puzzled about the following - "by millenials for millenials". When millenials grow up, they'll "amalgamate" - on the one hand - and will be replaced by the next "fancy name" generation, on the other. It's a neverending process. Yet, we all keep drinking Coca-Cola - which hasn't changed much for over 150 years...

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Roy Froud
Roy Froud - Cumulus - UK 02 February, 2017, 12:03

Customers want good customer service and value for money from any provider that they choose, be it their bank, internet, mobile, insurance providers etc. The key difference now is that they base brand loyalty on a continuing evaluation of whether they are getting good value for money and service rather than loyalty based on historical brand value; in other words they refuse to get locked in. 

Any new service offering that moves significantly in the direction of genuinely improving customer service and value for money has a good chance of succeeding. In contrast, a new offering that is a thinly disguised attempt to lock customers in will ultimately fail. 

 

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Ketharaman Swaminathan
Ketharaman Swaminathan - GTM360 Marketing Solutions - Pune 02 February, 2017, 17:43

Why do I get this feeling that this is a long and convoluted way to achieve "top of wallet" status for NBD's credit & debit cards?

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Manish Grover
Manish Grover - * - New Jersey 01 May, 2017, 15:18

Very clever. Definitely a step in the right direction to drive customer engagement beyond just being transaction enablers. The features mentioned will no doubt become seamless for all customers and built into their existing accounts. It's important to gain control of the customer front end which this innovation will help them do.

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