17 November 2017
visit www.response.ncr.com

NAB back in spotlight as systems fail for third time in a week

11 October 2016  |  3963 views  |  0 NAB web logo

National Australia Bank chief customer officer Andrew Hagger has been forced back in front of the camera again to apologise to customers for the bank's third outage in a week.

NAB customers were left fuming as the bank's online and mobile systems once again went dark over the course of a two-hour period on Tuesday afternoon.

The latest outage comes hard on the heels of a series of failures over the course of the past week, during which Hagger took to YouTube to reassure customers about the importance of their business and to apologise for the "unacceptable" problems they had encountered.

Appearing in front of the cameras again for the second time this week, Hagger says NAB is undertaking a thorough review of the issues that have dogged the bank over the past week.



NAB has yet to give an explanation for the problems, although some have pointed the finger at the bank's ongoing roll-over to a new core banking platform supplied by Oracle. A different spin came from IT News, which pointed the blame last week at an offshore IBM staffer who deleted a key DNS record during business hours.

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

NAB exec takes to YouTube to apologise for overnight downtime

NAB exec takes to YouTube to apologise for overnight downtime

05 October 2016  |  4255 views  |  1 comments | 6 tweets | 1 linkedin
CIBC, NAB and Bank Leumi form innovation alliance

CIBC, NAB and Bank Leumi form innovation alliance

21 September 2016  |  6117 views  |  1 comments | 10 tweets | 7 linkedin
NAB consolidates customer data on new CRM system

NAB consolidates customer data on new CRM system

06 November 2014  |  6725 views  |  0 comments | 2 tweets
NAB writes off $297m in under-performing software

NAB writes off $297m in under-performing software

09 October 2014  |  5926 views  |  0 comments | 4 tweets | 8 linkedin
NAB moves Web site to Amazon Cloud

NAB moves Web site to Amazon Cloud

02 October 2013  |  6780 views  |  0 comments | 9 tweets | 5 linkedin
NAB installs new IT overhaul boss in search of A$800m savings

NAB installs new IT overhaul boss in search of A$800m savings

13 March 2013  |  7010 views  |  0 comments | 5 tweets | 2 linkedin
NAB suffers five-hour outage

NAB suffers five-hour outage

05 September 2012  |  8996 views  |  0 comments
NAB glitch hits Aussie wage payments

NAB glitch hits Aussie wage payments

15 April 2011  |  9479 views  |  0 comments
NAB online banking falls over again

NAB online banking falls over again

31 January 2011  |  10300 views  |  2 comments
NAB cancels Christmas as tech woes deepen

NAB cancels Christmas as tech woes deepen

08 December 2010  |  12755 views  |  1 comments
NAB tech woes continue as customers suffer though the weekend

NAB tech woes continue as customers suffer though the weekend

29 November 2010  |  7636 views  |  0 comments
NAB tech snafu hits payments processing

NAB tech snafu hits payments processing

25 November 2010  |  10183 views  |  0 comments

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.aciworldwide.comvisit www.ncr.comvisit www.solutions.lexisnexis.com

Top topics

Most viewed Most shared
Singapore central bank open sources blockchain prototypesSingapore central bank open sources blockc...
11248 views comments | 15 tweets | 28 linkedin
Digital receipt startup Flux scores game-changing deal with BarclaysDigital receipt startup Flux scores game-c...
9512 views comments | 20 tweets | 36 linkedin
AmEx partners Ripple and Santander for blockchain-enabled cross-border paymentsAmEx partners Ripple and Santander for blo...
8286 views comments | 12 tweets | 35 linkedin
UK cryptocurrency exchange startup launches debit card for spending bitcoinUK cryptocurrency exchange startup launche...
7260 views comments | 26 tweets | 37 linkedin
Visa bids to bring contactless transit payments to the worldVisa bids to bring contactless transit pay...
7134 views comments | 16 tweets | 29 linkedin

Featured job

Find your next job