NAB back in spotlight as systems fail for third time in a week

NAB back in spotlight as systems fail for third time in a week

National Australia Bank chief customer officer Andrew Hagger has been forced back in front of the camera again to apologise to customers for the bank's third outage in a week.

NAB customers were left fuming as the bank's online and mobile systems once again went dark over the course of a two-hour period on Tuesday afternoon.

The latest outage comes hard on the heels of a series of failures over the course of the past week, during which Hagger took to YouTube to reassure customers about the importance of their business and to apologise for the "unacceptable" problems they had encountered.

Appearing in front of the cameras again for the second time this week, Hagger says NAB is undertaking a thorough review of the issues that have dogged the bank over the past week.

NAB has yet to give an explanation for the problems, although some have pointed the finger at the bank's ongoing roll-over to a new core banking platform supplied by Oracle. A different spin came from IT News, which pointed the blame last week at an offshore IBM staffer who deleted a key DNS record during business hours.

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