NAB exec takes to YouTube to apologise for overnight downtime
05 October 2016 | 4344 views | 1
A senior NAB executive has taken to YouTube to apologise for a sustained overnight failure in the Australian bank's online, mobile, call centres and payments processing systems.
Billing the downtime as an "outrage", Andrew Hagger chief customer officer, consumer banking and wealth, said that the bank was making progress in its efforts to restore services.
NAB has yet to give an explanation for the interruptions, which began hitting customers on Tuesday and extended overnight into the early hours of Wednesday morning.
Hagger says: “Our team remains vigilant and continues to monitor system performance, to safeguard against further interruptions. We are working with customers on a case-by-case basis to ensure none are left out of pocket as a direct result of this outage."
In his YouTube message, which has also been broadcast on the bank's Web page and Twitter account, Hagger describes the problems as "unacceptable" and offers a personal apology to all customers.