NAB cancels Christmas as tech woes deepen

NAB cancels Christmas as tech woes deepen

National Australia Bank has been hit by more tech woes today, with ATMs, Internet banking and card processing all affected by intermittent network issues.

Since 25 November the bank has been plagued by payment processing problems that were initially attributed to a "corrupted file in the processing batch".

According to The Australian newspaper, today saw customers in Melbourne unable to withdraw cash from ATMs while others were unable to access their accounts online and some noted balance inaccuracies.

In an updated statement on its Web site, the bank says: "NAB can confirm that the majority of customer payments and transactions have been completed and most account balances are now up-to-date. We know that some customers are still experiencing inconsistencies and we're actively working to address these as soon as possible."

With over 6000 customers understood to have lodged compensation claims over the outages, NAB has called in KPMG to investigate. According to the Herald Sun, Christmas parties have been postponed until the New Year as staff struggle to deal with the fall out.

Comments: (1)

A Finextra member
A Finextra member 08 December, 2010, 11:13Be the first to give this comment the thumbs up 0 likes

To misquote Lady Bracknell 'To lose one's systems once may be regarded as a misfortune. To lose your systems twice looks like carelessness!". National Australia's systems went down again earlier today (their afternoon) taking out electronic payments systems including ATM and POS and internet banking. This time, however they were able to restore the systems after only an hour. According to National Australia the two incidents were unrelated, however it sounds that a much deeper dive into what is going on in IT is required than the review by their auditors KPMG.