US Bank taps augmented reality tech for ATM and branch finder app

US Bank taps augmented reality tech for ATM and branch finder app

US Bank employees are piloting an iPhone app that uses augmented reality technology to help customers find ATMs and branches.

When users point their phone the Find US+ App displays a computer-generated graphic for branches and ATMs in that direction, as well as addresses and distances based on GPS location.

Each graphic is colour-coded to reflect whether the location is open, closing in an hour or already shut. The app recognises when the user arrives at the destination and asks if additional information is requested.

The app also uses the iPhone's camera to offer a street view, with the screen displaying branches and ATMs within view as well as walking directions and other location information when the camera lens is directed at eye level.

Dominic Venturo, CIO, payment services, US Bank, says: "The Find US+ App for iPhone may soon empower our customers to interact with us more easily. In addition to making it easier to find branches and locations, this application sets the stage for US Bank to leverage its development efforts for future location-based experiences, including customised offers from our partners."

Comments: (1)

Ketharaman Swaminathan
Ketharaman Swaminathan - GTM360 Marketing Solutions - Pune 13 April, 2012, 08:46Be the first to give this comment the thumbs up 0 likes

This and other mobile apps like Mobile RDC prove that digitalization can prop up brick-and-mortar usage, not just online. They also put to rest the misguided notion that all bank customers having smartphones will immediately shun branches, cash / ATMs and cheques. While banks might want to downsize these three channels in an attempt to cut costs, their customers don't seem to be in any hurry to give them up.