Tired of manually resetting forgotten staff passwords, Bank Negara Indonesia (BNI) has automated the process using biometric voice authentication technology.
The bank has installed Indriya Ease, a multifactor authentication system powered by Nuance Communication's VocalPassword technology.
Supporting the local Bahasa Indonesia language, the system lets BNI's IT help desk hand out password replacements to staff who verify their identity using voice samples.
M Harsono, IT helpdesk and command centre group head, BNI, says: "Manually verifying the staff's identity maybe the most secure option, but it causes inconvenience to both IT helpdesk and users. We felt that a convenient and secure automated password reset mechanism is a must to cater to so many requests."
FInextra verdict Interesting application, but we'd love to see the ROI on this, particularly when taking account of the enrolment procedures for new staff members and the handling of false positive referrals back to the help desk.