Bank Leumi introduces biometric password re-sets for online banking
17 December 2009 | 11132 views | 2
Israel's Bank Leumi is introducing a password re-set feature for online banking customers that is operated by voice biometrics.
The new system, supplied by Verint spin-off PerSay, enables customers to reset their e-banking passwords at any time of the day or night. It replaces a costly and inconvenient manual questioning routine, says the vendor, and eliminates the need to wait for a live agent
Ariel Freidenberg, EVP global sales & business development at PerSay comments: "The "color of my cat" and "my wife's maiden name" are questions that belong to the past. Looking forward, we see more and more financial institutions and other service providers, adopting voice biometrics as an essential element in their security and risk management procedures."