27 May 2017
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Latest customer relationship management and knowledge management news

Santander taps IBM to develop customer service apps for employee iPhones
Retail banking

Santander taps IBM to develop customer service apps for employee iPhones

27 February 2017  |  7461 views  |  0 comments | 13 tweets | 12 linkedin

Santander is to equip 11,000 employess with iPhones running IBM MobileFirst for iOS apps, using real-time enterprise data to improve customer engagement.

Emirates NBD to roll-out biometrically-enabled 'Cockpit' dashboard to all branches
Security

Emirates NBD to roll-out biometrically-enabled 'Cockpit' dashboard to all branches

06 February 2017  |  4820 views  |  1 comments | 4 tweets | 11 linkedin

Emirates NBD has connected 14 different siloed applications to provide branch staff with a 360-degree single view of all customer relationships, combined with biometric digital signatures for paperless transactions and data-driven insights.

Lack of IT resources hitting digital transformation
Retail banking

Lack of IT resources hitting digital transformation

30 August 2016  |  10784 views  |  2 comments | 42 tweets | 26 linkedin

More than half of bank executives think that a lack of available IT resources is slowing down their ability to mature digitally, according to a survey from Liferay.

Square integrates with Facebook Ads to drive customer sales
Mobile & online

Square integrates with Facebook Ads to drive customer sales

23 March 2016  |  5328 views  |  0 comments | 9 tweets | 5 linkedin

In its latest step to becoming a one-stop-shop for small businesses, Square has introduced Facebook Ad integration, enabling clients to use its platform to buy and target advertising on the social network.

HSBC invests in cognitive computing firm CustomerMatrix
Start ups

HSBC invests in cognitive computing firm CustomerMatrix

25 January 2016  |  8993 views  |  0 comments | 13 tweets | 9 linkedin

HSBC has led a $10.5 million Series B funding round for New York-headquartered cognitive computing startup CustomerMatrix.

Efficiency is no longer a strategy, it is a necessity for banks - Finextra Research
Payments

Efficiency is no longer a strategy, it is a necessity for banks - Finextra Research

05 March 2015  |  12795 views  |  0 comments | 31 tweets | 44 linkedin

At least 67% of bank IT budgets are still being spent on maintenance and compliance rather than transformative projects that can create value, according to research conducted by Finextra on behalf of CSC.

NAB consolidates customer data on new CRM system
Retail banking

NAB consolidates customer data on new CRM system

06 November 2014  |  6356 views  |  0 comments | 2 tweets

National Australia Bank has passed an important milestone in its tech transformation agenda with the roll out of a new customer relationship management system for its 4500 business bankers.

Barclaycard takes bPay wristbands beyond payments
Payments

Barclaycard takes bPay wristbands beyond payments

14 August 2014  |  14378 views  |  0 comments | 33 tweets | 23 linkedin

Barclaycard is bidding to increase the reach of its bPay contactless wristbands beyond payments by offering businesses customer behavioural data gleaned from the wearable devices.

Coffee chain H+H unveils one-tap mobile payments app
Mobile & online

Coffee chain H+H unveils one-tap mobile payments app

02 June 2014  |  8370 views  |  5 comments | 15 tweets | 6 linkedin

Harris + Hoole (H+H), a UK coffee shop chain part-owned by Tesco, has launched a mobile payments app that lets customers get their caffeine fixes without taking their phones out of their pockets at the till.

Groupon unveils Gnome POS platform
Retail banking

Groupon unveils Gnome POS platform

19 May 2014  |  7080 views  |  4 comments | 8 tweets | 12 linkedin

Coupon giant Groupon has is stepping up its assault on the point-of-sale market through the launch of a new iPad-based platform that uses Bluetooth to recognise voucher holders as they walk into the store.

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