15 December 2017
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Latest customer relationship management and knowledge management news

Machines could take over 30% of bank jobs: McKinsey
Post-trade & ops

Machines could take over 30% of bank jobs: McKinsey

21 July 2017  |  13034 views  |  0 comments | 31 tweets | 30 linkedin

Robots, artificial intelligence and other forms of automation could take over almost a third of investment banking jobs within just a few years, according to a recent report from consultant McKinsey.

Nordea to deploy AI to speed up customer service
Start ups

Nordea to deploy AI to speed up customer service

07 July 2017  |  10976 views  |  0 comments | 24 tweets | 17 linkedin

Nordea is to introduce artificial intelligence technology to analyse customer text queries and forward the correspondence to the right department.

SAP Financial Services Forum, London - Day 2 live blog
Payments

SAP Financial Services Forum, London - Day 2 live blog

05 July 2017  |  15034 views  |  0 comments | 1 tweets | 4 linkedin

Welcome to Finextra's live coverage from Day 2 of the SAP Financial Services Forum in London. The theme for this event is 'winning in the digital moment'. The agenda will examine how technologies such as AI, machine learning, analytics, blockchain, open APIs and the cloud can be best leveraged to deliver truly digitised financial services.

SAP Financial Services Forum, London - Day 1 live blog
Blockchain

SAP Financial Services Forum, London - Day 1 live blog

04 July 2017  |  10799 views  |  0 comments | 2 tweets | 5 linkedin

Welcome to Finextra's live coverage of the SAP Financial Services Forum in London. The theme for this event is 'winning in the digital moment'. The two-day agenda will examine how technologies such as AI, machine learning, analytics, blockchain, open APIs and the cloud can be best leveraged to deliver truly digitised financial services.

Santander taps IBM to develop customer service apps for employee iPhones
Wholesale banking

Santander taps IBM to develop customer service apps for employee iPhones

27 February 2017  |  8639 views  |  0 comments | 13 tweets | 12 linkedin

Santander is to equip 11,000 employess with iPhones running IBM MobileFirst for iOS apps, using real-time enterprise data to improve customer engagement.

Emirates NBD to roll-out biometrically-enabled 'Cockpit' dashboard to all branches
Retail banking

Emirates NBD to roll-out biometrically-enabled 'Cockpit' dashboard to all branches

06 February 2017  |  5784 views  |  1 comments | 4 tweets | 11 linkedin

Emirates NBD has connected 14 different siloed applications to provide branch staff with a 360-degree single view of all customer relationships, combined with biometric digital signatures for paperless transactions and data-driven insights.

Lack of IT resources hitting digital transformation
Mobile & online

Lack of IT resources hitting digital transformation

30 August 2016  |  11516 views  |  2 comments | 42 tweets | 26 linkedin

More than half of bank executives think that a lack of available IT resources is slowing down their ability to mature digitally, according to a survey from Liferay.

Square integrates with Facebook Ads to drive customer sales
Payments

Square integrates with Facebook Ads to drive customer sales

23 March 2016  |  5710 views  |  0 comments | 9 tweets | 5 linkedin

In its latest step to becoming a one-stop-shop for small businesses, Square has introduced Facebook Ad integration, enabling clients to use its platform to buy and target advertising on the social network.

HSBC invests in cognitive computing firm CustomerMatrix
Start ups

HSBC invests in cognitive computing firm CustomerMatrix

25 January 2016  |  10963 views  |  0 comments | 13 tweets | 9 linkedin

HSBC has led a $10.5 million Series B funding round for New York-headquartered cognitive computing startup CustomerMatrix.

Efficiency is no longer a strategy, it is a necessity for banks - Finextra Research
Risk & regulation

Efficiency is no longer a strategy, it is a necessity for banks - Finextra Research

05 March 2015  |  13129 views  |  0 comments | 31 tweets | 44 linkedin

At least 67% of bank IT budgets are still being spent on maintenance and compliance rather than transformative projects that can create value, according to research conducted by Finextra on behalf of CSC.

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