28 August 2016
Find out more

Bank scammers diverted customer telephone calls

05 June 2009  |  8878 views  |  1 dodgy man

Police in Perth are investigating an elaborate bank scam in which customer calls to the Bank of Scotland were intercepted and diverted to fraudsters who duped the callers into handing over personal account details.

Up to 25 people are thought to have been hit by the scammers, including a 66 year-old woman in Perth who had £1500 looted from her account, and a 78 year-old who nearly lost £27,00 after handing over her International Bank Account Number to the fraudsters. On the latter occasion, the bank became suspicious and intervened to stop the transfer of the funds to a bank account in India.

In both incidents, customers were initially contacted by a person claiming to be a Bank of Scotland employee. The caller already had some personal information about the account holders, helping to lull them into a false sense of security.

Tayside Police said it appeared the scammers had managed to tamper with their victim's phone lines, allowing them to divert the call when the women rang back the genuine Bank of Scotland telephone number.

Detective Chief Inspector Bruce Kerr, in charge of the Criminal Investigation Department in Perth, says: "We are working closely with the bank in a bid to track down those responsible.

"I must stress to all members of the public that they should never disclose or confirm any personal information over the phone, particularly bank details. If you have any doubt or any concerns, please go into your local branch personally."
KeywordsCALL CENTRES

Comments: (1)

A Finextra member
A Finextra member | 05 June, 2009, 16:34

I have a hard time believing that someone actually tampered with the phone lines, but if this is true it's big news as someone either infiltrated the phone network or physically did something to the caller's houses. My guess is that this as all social engineering.

Be the first to give this comment the thumbs up 0 thumb ups! (Log in to thumb up)
Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Web creator Tim Berners-Lee duped by online fraudsters

Web creator Tim Berners-Lee duped by online fraudsters

16 March 2009  |  9381 views  |  1 comments
Apacs warns of phone scam comeback

Apacs warns of phone scam comeback

30 January 2009  |  6512 views  |  1 comments
Call centre worker gaoled for data theft

Call centre worker gaoled for data theft

14 April 2008  |  7175 views  |  0 comments

Related company news

 
Visit capgemini.comFind out moreVisit www.abe-eba.eu

Top topics

Most viewed Most shared
hands typing furiouslyBig Data's Three Big Trends in 2016
8216 views 5 | 22 tweets | 13 linkedin
hands typing furiouslyHow Banks Are Losing Millions by Ignoring...
7904 views 11 | 24 tweets | 10 linkedin
Nordea looking for AI and blockchain breakthroughsNordea looking for AI and blockchain break...
6794 views comments | 17 tweets | 21 linkedin
India's Unified Payments Interface goes live with 21 banksIndia's Unified Payments Interface goes li...
6606 views comments | 16 tweets | 19 linkedin
R3 blockchain consortium sheds light on Concord projectR3 blockchain consortium sheds light on Co...
6304 views comments | 14 tweets | 14 linkedin

Featured job

Find your next job