Latest long reads: Finextra Research

Why are British workers experiencing low engagement at work?

Employee engagement is a hot topic right now, and rightly so. According to Gallup’s latest State of the Global Workplace report, UK worker engagement is just 8%, compared to 10% in Europe, 33% in North America, and 21% globally. These abysmally low scores suggest that the majority of workforces in Western European countries are sitting, wishing, w...

16 February 2024 /people

CBDCs in fintech services: What are the risks and opportunities?

Vladimir Krasik Global Head of Internal Treasury at Revolut

CBDCs in fintech services: What are the risks and opportunities?

Many central banks around the world are now pursuing projects of central bank digital currencies (CBDC), digital tokens backed and issued by monetary regulators. According to the latest evaluation by the economists at the Bank of International Settlements (BIS), four monetary authorities – those of Nigeria, the Bahamas, the Eastern Caribbean, and ...

15 February 2024 /crypto

Lost my heart to a deepfake: Dump your fraudster this Valentine’s

Sehrish Alikhan Reporter at Finextra

Lost my heart to a deepfake: Dump your fraudster this Valentine’s

Shadows are creeping up from the depths of the dark web, ensnaring lonely hearts at their lowest by using loving words and falsified images to sink their claws into their bank accounts, emptying their funds and leaving them heartbroken and penniless. Romance fraud has become a common form of gaining the trust of a victim to financially exploit the...

14 February 2024 /crime

Duncan Cooper Chief Data Officer, Asset Servicing at Northern Trust

What are the key data trends for 2024?

Everything about financial services is driven by data. It is data that we consume, data we produce and data that we deliver to our customers. The proliferation of data raises endless questions and opportunities for analysis. Here I will explore questions across four categories of data that are top of mind for 2024, and identify a fifth category tha...

13 February 2024 /devops

Super Bowl 2024: The fintech firms that spent $7 million on a 30 second ad

Madhvi Sonia Head of Content at Finextra

Super Bowl 2024: The fintech firms that spent $7 million on a 30 second ad

Taylor Swift’s attendance at the Super Bowl LVIII in Las Vegas captured more attention than winners Kansas City Chiefs this weekend, that’s for sure. After Usher’s – and Alicia Keys, Lil Jon and Ludacris’ halftime show, fintech firms also attempted to make the most of the now global captive audience by advertising during the big game. Super Bowl 5...

12 February 2024 /payments

The state of cybercrime in the financial sector

Dominique Dierks Senior Content Manager at Finextra

The state of cybercrime in the financial sector

Digital innovation continues to accelerate, but modernisation also offers a fertile breeding ground for cybercriminals. According to IBM’s 2023 Cost of a Data Breach Report, surveying cybercrime across 16 countries, the financial sector comes in second in the global cyberincident damage statistics. More gravely, the average cost of a cyberattack is...

09 February 2024 /crime

Why don’t Canadians trust data providers?

Scott Hamilton Contributing Editor at Finextra Research

Why don’t Canadians trust data providers?

Data privacy concerns are major worries of more than three-fourths of Canadian citizens. In fact, more than 80% of the respondents to a recent nationwide poll on the topic said they want more control of how their personal data is handled and exposed. The survey was undertaken by public relations firm Hill and Knowlton in conjunction with the Leger...

09 February 2024 /security

Níamh Curran

What is Faster Payments?

TCS emerged as a leading contender earlier this week to take over the running of the UK’s Faster Payments Service, according to Sky News. This would mean they take over from the previous operator Vocalink, owned by Mastercard. My colleague Dom previously covered what instant payments are, but here I’m going to look at the UK Faster Payments schem...

08 February 2024 /payments

Why are fees on international payments so high?

Scott Hamilton Contributing Editor at Finextra Research

Why are fees on international payments so high?

Survey shows American consumers disgusted with ‘junk fees’ and hidden costs; bank fees for international payments and foreign exchange, especially hidden or unexpected add-on charges, were among the most cited irritations in modern consumer transactions, according to a recent survey. The study, commissioned by fast-growing international payments...

08 February 2024 /payments

How are bank closures impacting local communities?

Sehrish Alikhan Reporter at Finextra

How are bank closures impacting local communities?

Following the news of HSBC installing its first ever ‘cash pod’ in Nasilea, North Somerset comes the questioning of how the general public will gain access to cash among numerous bank branch shutdowns. HSBC announced the closing down of 114 bank branches in the UK from April 2023, reporting the reason for the closures due to low footfall for in-pe...

07 February 2024 /inclusion

Here’s how to get hired at Gresham Technologies

Sehrish Alikhan Reporter at Finextra

Here’s how to get hired at Gresham Technologies

Our Breaking into Fintech series looks into what leading fintech companies are seeking in new hires, to give job-searchers an edge when joining the industry. This time around, Finextra interviewed Tamsyn Cole, director of people and culture at Gresham Technologies, a software company that specialises in reconciliation tools and regulatory reporting...

07 February 2024 /people

Banking customer experience in 2024: Personalisation, accessibility and AI

Tracey Dunlap MD, Customer Experience at Jenius Bank

Banking customer experience in 2024: Personalisation, accessibility and AI

Financial institutions have undergone a reckoning in the last decade, driven by rapid digital transformation and the explosion of fintech apps providing services for everything from budget tracking to crypto investing. Customers are inundated with banking options, and most aren’t settling for just one. Further, expectations are at an all-time high...

06 February 2024 /retail

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