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1077 Results from 2016

Retired Member

Retired Member 

Why Customer Experience is Not the Proposition for Digital Banks

Post one of four blogs on digital transformation… For many years, banks have been advised to focus on customer experience and it has become very much a C level issue, with some banks going as far as appointing a Chief Experience Officer. Wikipedia defines Customer Experience as: “Customer experience (CX) is the product of an interaction between an ...

Retired Member

Retired Member 

Transformational Banking

I just finished watching “The Big Short”; a film about the financial crisis and how one person, Dr Michael Burry, predicted the banking crisis. Despite being contrarian to the major Wall Street banks, the US Government, the credit rating agencies and the regulators, he stuck by his analysis and view and bet against the industry. A couple of small...

Lee Britton

Lee Britton Commercial Director at Prepaid Financial Services (PFS)

Disruptive financial inclusion on the agenda at Money2020 Europe

According to the World Bank, there are 2 billion unbanked adults globally. While this has reduced from 2.5 billion in 2011 thanks to new products and services becoming available that serve this market better, there is still a long way to go before the goal of universal financial access by 2020 is attained. The issue of providing banking services...

/inclusion

Bernd Richter

Bernd Richter SVP - FIS Impact Ventures at FIS

PSD2 What SHOULD It Stand For?

We all know the official definition: Payments Services Directive 2, but we should be looking at ‘alternative versions’. “Perfect Storm Digital 2”, “Premier Service Driver 2”, “Paradigm Shift Dynamic 2”? OK, they may never catch on as advertising slogans. But they all go some way to capturing the sense of excitement and opportunity that should be a...

/payments /retail

Retired Member

Retired Member 

A long pointless rant about Fintech: Blockchain Adoption, Regulation, Cash, Classroom and Disruption

Beware of compelling ideas that are too logical... The story has been told over and over. Steve Jobs looked at Segway and said... I want 10% of this action for $63 million. The inventor Dean Kamen said, forget it. Jeff Bezos and John Doerr joined in shortly. The hype was insane. The failure was spectacular. Next time an expert tells you that some

/startups

Retired Member

Retired Member 

A Tale of Two Wallets

Wallets, or purses, have been around since bartering was replaced by the exchange of goods for currency of whatever variety. Therefore they were handy means of carrying that currency in case you needed to ‘buy’ something on your travels. Centuries, if not millennia, have passed and we are now in the electronic, or digital, age. The wallet and/or p...

/payments

Retired Member

Retired Member 

Will a Brexit kill Britain’s fastest growing industry?

George Osborne hopes to make London a fintech leader, but the Brexit threatens the industry’s survival. Why would Britain champion this booming industry only to destroy it? Modern politics is all about simple opposites and simple solutions: left vs right, save vs spend, and now, in vs out. The black and white nature of politics, at its worst, is st...

/security /inclusion

Saurabha Sahu

Saurabha Sahu Senior Solution Consultant at Wipro Limited

Will SWIFT be replaced by Blockchain?

SWIFT has become the backbone of the financial market from 1973. SWIFT has proven the scalability, security, resilience and created the history that is the trust in the network. SWIFT has provided a network for financial institutions to send and receive information about financial transactions in a secure, standardized and reliable environment. Th...

/payments SWIFT Matters

Lu Zurawski

Lu Zurawski founder, iKnowMe at Lu Zurawski

Will Open APIs lead to Chip and Paw?

On April 6th, a new law comes into force regarding the mandatory embedding of ID microchips in dogs. The UK is a nation of dog lovers, where being a dog is even a key requirement of winning "Britain's Got Talent", so this legislation is a really big deal. Dog owners will need to use veterinary practitioners approved as Pet ID Service Pro...

/retail

Retired Member

Retired Member 

Is banking about to have its Social Media moment?

In my previous blogs, I have written about the importance of the Millennial generation and how this group is changing the face of wealth management. It is this very same generation that are driving technological change in the Fintech space. Not only does this generation not see a traditional bank branch in their future, they also expect banks to pr...

/retail

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