2 Results from 2022
Aurélie L'hostis Principal Analyst at Forrester Research
Consumers around the world are facing a cost-of-living crisis. Those in vulnerable circumstances will be hit hardest. In the UK, 89% of adults reported an increase in their cost of living in August 2022. Sixty percent of those who reported a rise in the cost of living between August 3–14, 2022 say they are spending less on nonessentials as a resu...
13 October 2022 /retail Consumer Financial Health
“Soy mayor, no idiota” — “I’m old, not an idiot.” That’s the headline of a Change.org campaign launched by Carlos San Juan, a 78-year-old Spaniard who argued that the closure of bank branches and the forced migration of customers to digital banking were sidelining elderly and vulnerable customers. The petition, which asked for more consideration a...
17 May 2022 /retail /inclusion Financial Inclusion
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