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Barley Laing

Barley Laing UK Managing Director at Melissa

The damaging impact of poor quality data in the financial services sector

It has been estimated by MITSloan that the cumulative cost of inaccurate data is 15 to 25 per cent of revenue for most organisations. This is because poor quality data wastes resources, undermines everyday operations and communications – particularly personalised customer communications. It causes inefficiencies in both time and money in the creat...

/regulation /identity Data Management and Governance

Barley Laing

Barley Laing UK Managing Director at Melissa

Why those in financial services must spring clean their customer databases

With the cost of living crisis continuing and slow economic growth forecast for the remainder of the year, these are challenging times for financial institutions looking to drive growth. This makes it vital to ensure account holders continue to receive a standout experience, to prevent customer churn and drive profitability. Equally important is ...

/regulation /identity Data Management and Governance

Barley Laing

Barley Laing UK Managing Director at Melissa

Preventing fraud in a globalised world

As migration increases and globalisation continues at pace, financial institutions around the world are having to review and verify a greater range of identification (ID) documents when onboarding customers than they traditionally would. This is backed up by research from the United Nations (UN) highlighting that nearly four per cent of the world’...

/identity /crime Digital Identity Management

Barley Laing

Barley Laing UK Managing Director at Melissa

The money laundering red flags and how to prevent it in 2024

Supporting criminal activity and risking substantial fines from regulators that also damage their reputation are not things any financial institution aspires to. Yet many are exposing themselves to such risks because they are not doing enough to prevent money laundering. With digitalisation creating new opportunities for money laundering to take p...

/regulation /inclusion Digital Identity Management

Barley Laing

Barley Laing UK Managing Director at Melissa

Delivering effective sanctions screening amid growing FCA concerns

Finextra recently reported that many of those in financial services were found wanting with their sanctions screening efforts by the Financial Conduct Authority (FCA). After a survey of sanctions controls at 90 firms the FCA uncovered deficiencies across staffing, technology and reporting networks, leading to a lack of adequate resources to ensure...

/regulation /identity Digital Identity Management

Barley Laing

Barley Laing UK Managing Director at Melissa

Time to evolve your approach to know your business (KYB) checks

Fraud, whether by an individual or a business, is on the increase. This is largely due to many banking services being accessible online – a convenience that comes with some risk. To help prevent fraud, as well as to ensure compliance with existing know your customer (KYC) and Anti-Money Laundering (AML) regulations; know your business (KYB) and KYC...

/regulation /identity Digital Identity Management

Barley Laing

Barley Laing UK Managing Director at Melissa

How SaaS is leading the way in cleaning customer data and delivering ID checks

Speeding up business processes and tasks is something evolving software-as-a-service (SaaS) has been instrumental in delivering. Today, as SaaS reaches maturity, it offers great value to those in financial services to improve the way they operate. Efficient, cost effective and easy to deploy Due to SaaS tools being able to be accessed instantly thr...

/regulation /identity Banking Strategy, Digital and Transformation

Barley Laing

Barley Laing UK Managing Director at Melissa

How banks can obtain a valuable single customer view (SCV)

Many financial institutions are experiencing share price fluctuations and some uncertainty as events play out from the collapse of the Silicon Valley Bank and Signature Bank. While navigating their way through the current macroeconomic climate it’s very important, if they are not already doing so, to focus on delivering a competitive advantage to h...

/regulation /identity Banking Strategy, Digital and Transformation

Barley Laing

Barley Laing UK Managing Director at Melissa

Reduce inflationary pressures with data cleaning technology

With inflation hovering at around ten per cent, triggered largely by the growth in energy prices due to the conflict in Ukraine, costs for many financial institutions are spiralling at a rapid rate. It’s leaving many worried about remaining competitive in the future as they contemplate price rises for products and services. Those in financial ser...

/retail /identity Digital Identity Management

Barley Laing

Barley Laing UK Managing Director at Melissa

Data quality is key for effective ID verification

The cost of living crisis, combined with an increase in digitalisation of services and remote working at a time of great volatility in the world, has created new motives and justification for fraud to flourish. In fact, the current turmoil has fed into the three elements of the fraud triangle: motivation, opportunity and rationalisation. As a resu...

/regulation /identity Digital Identity Management

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