3831 Results from /retail
Retired Member
“So here I go again…walking down the only road I’ve ever known.” Yes, it’s the lyrics from a Whitesnake song! But I kept singing it whilst reading about recent moves in the UK lending market. And then there’s the definition of insanity: "doing the same thing over and over again and expecting different results." Are we in danger of doi...
11 December 2013 /regulation /retail
The RBS story last week was the latest in a long line of banking tech failures. year. So why do they happen and is there a solution? Many insiders believe there has been a gross under investment in banking technology in the last ten years. Well, banks have been busy ploughing resources into compliance to keep on the front foot with burgeoning regul...
11 December 2013 /retail
Elton Cane Digital product delivery at News Corp Australia
When I recently spoke to a young family acquaintance who had taken a job as a bank teller, it got me thinking about the changing nature of that role, and its future prospects. Particularly as I recalled a couple of news articles on Finextra recently, such as Bank of America tellers petitioning their bosses to cease the roll-out of video teller ATM...
06 December 2013 /retail Future Finance
Penny Hembrow Global Lead, Financial Services at CGI
The metaphor of Amazon being Santa’s grotto of the 21st century, has been used many times before. But it is an interesting one, simply because it illuminates where we are as a society. Holiday gift shopping is now a digital-fest one night over a glass or two of red wine. Less and less is it about actually ‘going out’ shopping. The numbers back th...
06 December 2013 /retail
Since the release of the iPhone 5S, conversations surrounding one of its most prominent features the iBeacon, which exploits a new variant of Bluetooth technology which uses considerably lower power, has been making headlines. A myth I’d like to address is that Near Field Communications (NFC) and Bluetooth Low Energy (BLE) can’t work together and t...
Nick Levy Partner - Financial Services at IBM Consulting
In every customer communication there’s one simple message: “I - the customer - have something to say.” But is anyone listening? It's as simple as ABC. A is for ANYTIME and ANY WAY. Banking customers talk to their banks at any time they need them, not just 9 to 5, and not in ways that banks can always control. Customers expect the freedom to con...
03 December 2013 /retail
I wince every time I hear bitcoin reaching new milestones in value - and I don't think I'm alone. 'Bitcoin hits $300' - I shudder. 'Bitcoin reaches $500 milestone' - I cringe. 'Bitcoin tops $1000' - I could cry. I think of the missed opportunity - my poor foresight. Why didn't I buy 1000 bitcoins when they were $0.50 each? That $500 outlay woul...
03 December 2013 /retail Future Finance
RBS customers suffered a systems meltdown on Monday evening as millions of customers of RBS, NatWest and Ulster Bank were left unable to make payments with their credit & debit cards Of course, this is not the first such instance of fundamental technical failures for card systems. In June 2012, a similar technical fault at NatWest meant that m...
Andrea Donafee Managing Director at Cash Management Solutions
It’s called ‘Cyber Monday’, one of the busiest days shopping days of the year and cards failed. Across the country, parents were left unable to pay for their kids Christmas presents, customers were stranded at petrol stations, shoppers at supermarkets were left embarrassed. Many retailers will have noticed an unanticipated shortfall in sales in th...
03 December 2013 /payments /retail
Oleg Popov Senior Principal Business Analyst at Temenos UK
Banking industry transformation is an articulate demand coming both from the public and the regulators these days. How to approach that and what needs to be done is a matter of intense search and debate. Attached is a white paper on a potential approach to transform the UK banking industry. In fact, not necessarily the UK one only. In case there ...
30 November 2013 /regulation /retail
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