3854 Results from /retail
Retired Member
Customer-centricity – the practice of putting the customer right at the heart of the business – has been shown to be the number one priority for banking executives, ahead of regulation and cost cutting, according to a recent report from the Banker. And it’s little wonder. In the last few years the industry has suffered from allegations of mis-sell...
25 March 2015 /retail
Charmaine Oak Co-Founder/Director at Shift Thought Ltd
This post shares how trends in digital banking have helped shape Citi's global digital strategy. It summarises some of the fascinating insights shared with me by Aditya Menon, Managing Director, Global Digital Strategy at Citi. Citi has built a global digital strategy across their Corporate Finance, Retail Banking, Investment Banking and other busi...
24 March 2015 /retail Innovation in Financial Services
There are few industries which can match the financial services sector for the sheer volume of rules and regulations governing personal information and data. This complex set of requirements and regulation creates unique tension within well-established financial services companies. They have to operate and update existing infrastructure, but also ...
23 March 2015 /retail
Gerard Hergenroeder Retired IBMer and Banking Executive at Payments Shark
As a former banker the BBVA story struck a real nerve. It reminds me that there are bold thinkers in the market who have vision. And, more importantly they are willing to fund and execute the relevant capabilities to build it. I wish BBVA much success. At the end of the day it is about connecting with people in new and exciting ways that generate ...
17 March 2015 /retail
Mobile capabilities in banking aren't just opening up new services to customers. They are also completely redefining traditional rivalries and partnerships. Because consumers demand easy and convenient transactions on any device from any location, banks have to form new alliances with a whole different breed of partner, ranging from payment proces...
Nanda Kumar CEO at SunTec Business Solutions
The era of ‘free for all’ banking may soon be over. Already under threat, its demise is accelerating as the inherent unfairness of ‘free banking’ becomes more apparent, forcing an avalanche of change in banking IT. The recent PwC report “There’s no such thing as a free lunch” labels free bank accounts as “unsustainable”. Putting free banking up for...
17 March 2015 /retail /wholesale
Vikash Kumar Director at Acuity Knowledge Partners
Introduction In a market marked with fierce competition, consolidation, evolving technology and more than ever stringent regulatory framework, banks are finding it tough to not only acquire new customers but also to retain the existing ones. Banks are exploring avenues to improve customer experience through uniform and controlled processes for on...
16 March 2015 /retail /wholesale
Derek Garriock Innovation Director at Experian
Recent research on account opening from McKinsey looked at the sales conversion rates for branch versus digital and found what looks like a huge gulf in success. The research suggested that in-branch sales converted at a rate of 85% whilst digital channels averaged a 15% conversion rate. At first glance these figures suggest that branch is king wh...
09 March 2015 /retail
Financial Institutions around the world are spending big on “Digital”, but what return on investment are they really getting? What real innovation are they offering? To me, all the mainstream offerings look very similar and yet deliver little in terms of value add. Many banks have a mobile APP with payments, statements and some simple alerts, b...
04 March 2015 /retail
Is being yourself going to bring about change? Not if the majority of 'selves' don't purposefully drive it! I've blogged before about how firms should find a way to let employees be themselves at work. Although, as one kind reader pointed out, that doesn't further the inclusion agenda if being yourself means working in a way that excludes others! ...
02 March 2015 /retail
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