210 Results from 2016, /retail
Retired Member
There have been big changes in the way customers engage with organisations over the last few years, of that there is no doubt. The explosion of personal technology has put the customer firmly in control of what they see and when they see it…and within the financial sector, this is no different. People are jumping between social networks, physical ...
11 March 2016 /retail
I saw a documentary on TV the other day about BMW making Mini's. The production line had 26 basic models but then each car coming off the line was slightly different, according to the specific customer order – 3 door, 5 door, colour, parking assist, tow bar, leather trim etc. The person on the assembly line customised each car in just 68 seconds. ...
09 March 2016 /retail
Graham Seel Principal Consultant at BankTech Consulting
Customers are changing their expectations of everyone. Especially banks. The Connected Customer wants banking services that integrate with their connected life. If banks struggle to understand, but if they don’t respond, they will lose customers by the millions. This is true of all segments but especially true with the fastest growing segment (mill...
08 March 2016 /retail /wholesale Innovation in Financial Services
Every two years Bangor University in the UK hosts the George Rae Memorial Lecture. To many of you the name may not be familiar, but Rae was a best-selling author of his day. He may not have reached the levels of Mark Twain’s ‘Adventures of Huckleberry Finn’ that year, but ‘The Country Banker’ required a second edition just a few weeks after its A...
07 March 2016 /retail
The word Omni Channel has a new dimension. Where it used to mean seamless access for a customer across all the channels they wanted to interact with us on, it now means collaboration across other industry interfaces. Banking has always been pretty innovative when it comes to creating new channels. When Bank of America started the Keep the Change p...
04 March 2016 /retail
The fast-paced development of banking technologies, combined with consumer demand for bricks and mortar branches, is creating the perfect storm for the continuation of in-branch banking innovation. Just over half of the UK’s population currently banks online and globally, the number of mobile banking users is expected to rise to one billion by 2017...
Today's connected customer expects more of their bank. Whether they are consumers or businesses, they want an Apple- or Amazon-like experience. This represents both an opportunity and a challenge of epic proportions for today’s banks. In this and future blogs we will explore how banks can deliver a distinctive “native digital” experience across all...
03 March 2016 /retail /startups Innovation in Financial Services
The old dilemma again. Should banks buy software or build their own? I heard that even Deep Thought had a hard time answering this question. Being a person who is involved in both a house building project and the software industry, I can say I face this question a bit more frequently than I want to, but from opposite directions. For my house proje...
29 February 2016 /retail
During the second half of 2015, Collinson Group collaborated with Future Agenda, the open Foresight programme, to run 12 workshops in 8 countries involving 110 industry leaders and loyalty experts to debate what the future of loyalty holds. In our work with Future Agenda we specifically questioned the role that big data would have on the future of...
26 February 2016 /retail
The highlight of every product manager's job has to be the launch of a new product. That is the day when all the hard work suddenly becomes worthwhile, as you hopefully launch your product to rave reviews and echoes of "why didn't we think of that?" from your competitors. So, how do you make sure that this event is the success that you w...
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