Latest Chatbot News: Finextra Research

Ticketmaster fined £1.25m over data breach that led to fraud on thousands of cards

Ticketmaster has been fined £1.25 million over a 2018 data breach which saw the payment details of millions of people compromised, with tens of thousands of cards subjected to known fraud.

13 November 2020

News/retail

KBC puts virtual assistant at centre of new digital-first strategy

Belgian bank KBC says it is moving from an omnichannel to digital-first distribution model, putting a new AI-powered customer assistant at the centre of its strategy.

13 November 2020

News/retail

Nationwide switches on Apple Business Chat

Nationwide is giving clients the option of conversing with an AI agent via Apple Business Chat as an alternative to dialing up its call centre.

20 August 2020

News/wholesale

Deutsche Bank introduces Blue Bot 'Yi' to corporate customers in China

Deutsche Bank's corporate bank in China has unveiled its new customer-facing digital employee, Blu Bot Yi, charged with handling client's financial reports.

20 July 2020

News/retail

HSBC rolls out Apple Business Chat service

HSBC UK and its first direct subsidiary have introduced a feature that lets customers contact them via the Messages app on Apple devices.

14 July 2020

News/retail

Nationwide builds Covid chatbot

Nationwide Building Society has trained its virtual assistant Arti to handle common Covid-19 mortgage holiday queries.

11 May 2020

News/covid-19

Google launches bot to help organisations answer Covid-19 questions

Google Cloud has launched a rapid response AI chatbot to help organisations, such as banks, handle ballooning customer service queries during the Covid-19 pandemic.

08 April 2020

News/retail

Hang Seng Bank's virtual assistant Haro joins WhatsApp

Hang Seng Bank has introduced a new chat contact for WhatsApp users in Hong Kong, providing a direct connection to its retail virtual assistant Haro.

06 April 2020

News/covid-19

Rush to digitisation will see fintech sector flourish post-Covid-19

As the fintech sector struggles through the Covid-19 economic fallout, a report from VC Finch Capital offers some light at the end of the tunnel, suggesting that the crisis could ultimately end up benefiting the industry by accelerating the rush to digitisation.

02 April 2020

News/retail

Nationwide to open branches an hour early for vulnerable customers

Nationwide Building Society is to open some of its branches an hour early to provide dedicated services to elderly and vulnerable customers ahead of the general public.

17 March 2020

News/Chatbot

Belgian digital bank Aion launches

A subscription-only digital bank promising to use AI to help customers maximise their money, has launched in Belgium.

28 February 2020

News/Chatbot

Kasisto raises a further $22 million for conversational AI

Chatbot developer Kasisto has closed a $22 million Series B extension financing, bringing the total amount raised by the New York-headquartered company in this funding round to $51 million.

06 February 2020

News/startups

How analytics can help expand market share and generate revenue

Fintech players have captured the marketplace with efficient customer experience and proven that mass-market growth is achievable, without branches and with mobile-based applications. What sets new financial entrants apart is that they are adaptable and can provide customers with financial advice in a way that suits them.

31 January 2020

News/ai

CaixaBank applies AI to employee training

Spain's CaixaBank has started using artificial intelligence in its online employee training platform to help tailor learning to individual staffers.

21 January 2020

News/Chatbot

Bank of America AI chatbot surpasses 10 million users

Bank of America's mobile chatbot Erica has surpassed 10 million users since its nationwide rollout in June 2018 and is on track to complete 100 million client requests in the coming weeks.

12 December 2019

News/sustainable

Finnish fintech Enfuce to track CO2e emissions of purchases

Working in tandem with Amazon Web Services and Mastercard, Finnish fintech Enfuce has launched My Carbon Action, a digital tool that allows businesses to track and calculate the carbon dioxide equivalent (CO2e) emissions of every purchase and provide insights into their climate change impact.

21 November 2019

News/Chatbot

Plum raises another $3m and launches on Android

Closing a second round of funding with a $3 million investment, AI powered smart savings app Plum now boasts a total lifetime investment of $9.3 million.

13 November 2019

News/Chatbot

£1.5m Open Banking challenge finalists named

The UK's Open Up 2020 Challenge has named the 15 fintech firm finalists to each receive £50,000 to help unlock the power of open banking.

13 November 2019

News/Chatbot

AI, cloud, blockchain and beyond: Changing the financial world individually and in tandem

AI, cloud, blockchain and quantum computing form some of the pillars the much-discussed Fourth Industrial Revolution, with financial services watching on in anticipation of the disruption they promise in the years ahead.

18 October 2019

News/cloud

Old Mutual enlists AWS for cloud migration

African financial services giant Old Mutual is moving to the cloud, with Amazon Web Services (AWS) as its preferred provider.

16 October 2019