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Steps to progressive platform modernisation

There’s no doubt banks need to modernise legacy systems to keep up with today’s demand, but the risk of big bang migrations (moving an entire dataset from legacy to targeted systems in one operation) has never been higher. And it’s proving to be a blocker for progressive platform modernisation. The arrival of non-bank providers, including Big Tech...

10 September 2021 /payments /cloud Fintech

Real-Time Digital Payments: A Global View

The payments industry is always looking for new ways to streamline processes, reduce costs, increase security and most importantly, improve the customer experience. However, when it comes to real-time or instant payments, it will take more than simply modernising existing Automated Clearing House (ACH) rails to drive forward the adoption of new inn...

17 August 2021 /payments The future of Payments in Europe

The shifting sands of consumer payments in Europe

The world is changing, and so are the ways we pay. From food and clothes, to fuel and everything else needed for daily life, consumers are making more and more digital payments than ever before. And it seems we are well on our way towards becoming a truly cashless society. Last year saw 3.2 billion mobile wallet transactions made in the UK, a Year...

15 July 2021 /payments /inclusion The future of Payments in Europe

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22 October 2018

Open Banking and the Evolution of Digital Payments

Open Banking is shaking up the financial services sector and opening up new avenues and opportunities for both banks and payment service providers (PSPs). The open API ecosystems that are emerging are helping players in the sector create next-generation value propositions – evolving their existing operations to make more of emerging digital techno...

05 October 2018 /payments Open Banking

Saying NO to card payments loses customers. Obvious, you'd have thought

It's a lovely summer day in York, UK. Well not really, as it's the UK and in the North, but put that to one side. "Let's hire a boat and take the kids on the river" - what a great idea! Ok, set aside the fact it's £25 for 30 minutes - I'm a grumpy ageing dad and it's probably reasonable in today's prices... well, maybe... "What do...

31 July 2016 /payments

Don't forget, it's the shopping experience that counts

It’s Monday morning, I’m in A&E. Not a usual scenario, but with young kids tearing around they do tend to bash into things now and then. So here I am, in the waiting room, my son with a fat lip, and we're both BORED. “I know, I’ll have a cup of coffee” I think to myself, “How cool, they have put contactless on the vending machine and are a

25 January 2016 /payments

Fintech disruption. Hype or reality?

Earlier this week ACI Worldwide published the findings of a YouGov survey asking ~2000 UK consumers about their attitudes towards banking and new entrants, their payments patterns and behavior. We presented our findings to the media, with the headline “Digital disruption in the UK banking sector is still moving at a slow pace” and concluded the f...

17 December 2015 /payments /retail

Apple Pay and Zapp: 2 key entrants about to make Mobile Payments a UK reality - who will win?

So, as of June 8th 2015 , 18:45 BST, Apple (Pay) is coming to the UK. And so they should! As recently reported by Worldpay [link] the UK market is at a tipping point for contactless. This means this market is ripe for mobile payments. With, according to The Telegraph, UK consumer adoption of iPhone being over 40% of all smartphones [link], we wil...

09 June 2015 /payments

Is it really possible to have good customer experience through omni-channel banking?

Omni-channel banking is a hot topic, fuelled by the need to provide the best customer experience (CX) no matter what channel a consumer chooses, or how many times they chop and change between channels during a transaction. But is this utopia really possible? I think the answer is yes, but it’s not going to be easy to accomplish. Here’s a simple, r...

26 February 2015 /retail