Latest opinions that Mukesh Gupta has shared on Finextra

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Mukesh Gupta

Director

SAP India Pvt ltd

Member since

20 Feb 2013

Location

Singapore

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Mukesh's opinions

The Future of Banking - Potential and Threats

The past decade has already seen a lot of industry structures being redefined with leaders going bust and new age companies taking their place. One of the industries that seems to be on the cusp of going through a similar upheaval seems to be the banking industry. If you look at what a bank does at its core, it is only two things: Collect money...

01 September 2016 Innovation in Financial Services

Is Banking now a Commodity Service?

If you happen to notice of late, all banks now have been relegated to a commodity status. It doesn't matter which bank you want to do business with, you will find that all of these banks offer very similar services, with very similar fees. We can use our ATM cards on the ATM machines of any bank. All banks offer internet banking, some easier to u...

27 May 2014 /retail Finance 2.0

Relevance of Banking - Financial economy to Network Economy

Can banks transform themselves to remain relevant both in the financial economy and for the network economy? Traditionally, the role of the banks have been to be collect money from people who have money, aggregate the same and loan out the money to people who needed it. The banks were needed as there was no way that people who had money could know ...

30 August 2013 /retail Innovation in Financial Services

Crowd funding and Banking

There has been a consistent growth in the number of Crowd-funding platforms all around the world. This is quite understandable given that they address a niche segment of the market that no other financial system has been able to address well. Some of these crowd funding platforms are now moving from crowd-funding (in lieu of kind & merchandis...

22 May 2013 /retail Innovation in Financial Services

When Banking is No Longer Just About Banking

Fifth Third Bank and NextJob came together to address a challenge faced by most retail banks - Mortgage defaults. According to the press release from the company, Steven Alonso, executive vice president and head of Fifth Third Bancorp says - "Up to half of mortgage delinquencies are due to job loss. With NextJob, we immediately recognized an o...

17 April 2013 /retail Innovation in Financial Services

Customer engagement in a digital era

There have been reports that the overall customer engagement at banks for customers using one of the digital channels like Online banking, mobile banking, etc. One of the most important aspect of customer engagement, is in fact engagement. You need to continuously engage with your customers through out their journey with you. This implies that you...

02 April 2013 /retail

Idea for disruptive innovation in Banks

There is a lot of discussions and activities around the revival of the good old ATM. Some are trying to make these machines more user centric like Wells Fargo. Some are trying to improve the overall user experience of the ATM like Diebold. However, the true question should be the following: "Do we even need an ATM? Is there a better, eas...

26 February 2013 Innovation in Financial Services

Retailer Credit Card - possible engine of growth for banks

Farmers in India are offered Kisan Credit Cards to provide adequate and timely support from the banking system to the farmers for their short-term credit needs. The banking industry can take a clue from this and introduce a retailer credit card for exclusive use by small-time retailers to pay to their suppliers. The idea: Banks to offer small r...

21 February 2013 /retail