By Franklin Manchester and Julie Muckleroy “Names are the sweetest and most important sound in any language.” Dale Carnegie’s words from nearly a century ago suggest an answer to a question troubling financial services firms: How can they take customer experience (CX) to a level that inspires brand loyalty? In hard times, personalization can make ...
28 July 2023 /retail /cloud Banking Strategy, Digital and Transformation
Ricardo PonceFinancial Services Industry Manager at SAS
Alex KwiatkowskiDirector, Global Financial Services at SAS
Stu BradleySr. VP of Risk, Fraud and Compliance Solutions at SAS
Thorsten HeinPrincipal Product Marketing Mgr. & Insurance Lead at SAS
Franklin ManchesterPrincipal Global Insurance Strategic Advisor at SAS
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