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Aurélie L'hostis

Principal Analyst
Forrester Research
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09 Mar 2020
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Aurélie L'hostis

How Emerging Tech Will Transform Digital Banking Experiences Over The Next Decade

Buying a car is a major and often stressful purchase. To improve this experience, Capital One introduced Chat Concierge, an AI agent designed to simplify car buying. Unlike typical chatbots, this conversational agent uses multiple specialized AI agents to understand prompts, create and validate action plans, and execute tasks based on buyer prefer...

08 May 2025 /ai /retail Digital Banking

Aurélie L'hostis

2025: The Digital Banking Landscape Is Poised For Another Transformative Year

In today’s rapidly changing financial landscape, providing an excellent digital experience is essential to gaining a customer experience-driven competitive edge. As we step into 2025, digital technologies will continue to shape and transform banking experiences. Now is the time to take the pulse of and fine-tune your strategy and actions! Customer...

21 January 2025 /retail Banking

Aurélie writes about

  • artificial intelligence
  • regulation & compliance
  • retail banking
  • sustainable
  • financial inclusion
  • covid-19

Aurélie's opinion archive

  • 2025 (2)
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  • 2020 (1)
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