Latest opinions that Sarah Jackson has shared on Finextra

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Sarah Jackson

Director

Equiniti Credit Services

Member since

26 Mar 2018

Location

London

View Sarah Jackson's full profile

Sarah's opinions

Lenders: What’s the deal with data?

Consumer attitudes to data sharing are changing In this age of diminishing brand loyalty, the survival of consumer credit providers hinges on two things: their ability to differentiate and to exceed their customer expectations. Data holds the key to both. Creditworthiness assessments are, of course, the starting point for lenders’ use of data. But...

09 October 2019 /retail

Will real rates loan searches ever be available to the sub-prime market?

Let’s talk about representative APRs. Those enticing little percentages that influence a consumer’s decision to apply for one loan product over another. Far too often excitement turns to disappointment when they get down to the fine print and discover that the headline percentage was too good to be true, usually after going through the extensive a...

26 September 2019 /retail /inclusion

Millennial myth busting: what do they really want from lenders?

Millennials, a generation of digital natives that grew up amid the fastest period of technological change in history are, according to new independent research, the age group least likely to borrow from alternative digital lenders. According to recent findings, despite millennial borrowing increasing annually by a healthy 8%, three fifths of this a...

12 June 2019 /retail Millennial Banking

PSD2 and consumer credit: how will open banking impact the market for unsecured loans?

15 months after open banking launched in the UK, consumer understanding of what it means remains low. In January this year, research revealed that just 9% of British adults had used open banking services, and less than a quarter (22%) had even heard of it. In fact, this is only part of the picture. Just because consumers do not recognise the terms ...

01 April 2019 /retail Open Banking

Credit Chameleon: tuning in to changing attitudes

It is said that in time everything changes. Certainly, how most of us feel about borrowing money is likely to change, possibly many times, over the course of our lives. Lenders keen to secure repeat business, therefore, must also change. This means innovating in product design. It also means keeping close track of how their customers’ attitudes a...

05 November 2018 /retail Fintech

A risky business: why the mispricing of credit is a danger to us all

The mispricing of risk in consumer credit is a threat to all lenders, particularly those that lack flexibility, explains Sarah Jackson, Director, Equiniti Credit Services. Years of low interest rates and fierce competition in the UK credit market has created a price war. Lenders are using cheaper loan products with wider consumer appeal to retain e...

25 May 2018 /regulation /retail Fintech

Turf Wars - Consumer attitudes towards established and alternative lenders

They say imitation is the sincerest form of flattery. Challenger banks are doing what their name suggests, and research indicates they are gaining ground. For established lenders, replicating the characteristics of their smaller, more agile competitors, will help them defend their position. Outsourcing is the key, argues Sarah Jackson, Director, E...

09 November 2017 /retail Fintech

How 'Hard Mark' Credit Checks are Quietly Costing Consumers

It is not unreasonable for consumers to assume that they should be able to assess their eligibility for a loan without damaging their future prospects. The majority of lenders perform hard credit checks on customers when applying for a loan, and as a result are hiking the cost of borrowing for the customers they decline. Sarah Jackson, Director at...

24 August 2017 /retail Fintech

Staying agile: The key to longevity for today’s challenger banks

Despite their fragmentation, challenger banks remain united in their need for operational agility. The term ‘challenger banks’ is fast becoming a misnomer, such is the level of diversity displayed by today’s diverse range of financial services providers. At one end of the spectrum are the mobile only banks, like Atom, Monzo and Starling. These are ...

25 May 2017 Banking Architecture

Get Closure

New e-signature technology is helping dealerships close motor finance sales in minutes, gaining a competitive edge by enabling customers to drive away on the same day. The first half of 2017 is looking tough for new car dealerships. According to one recent BBC investigation[1], nearly one in five new cars entering the UK is now pre-registered; a ...

20 March 2017 Trends in Financial Services