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Jackie Barwell

Director
ACI Worldwide
Member since
20 May 2019
Location
London
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Followed by John Sims, Martha Boyle and 5 others you follow

Bio

Jackie Barwell is Director of Fraud Product Management at ACI Worldwide.

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Director
ACI Worldwide
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Latest opinions

Jackie Barwell

2022: What's next for financial fraud?

Against the backdrop of continuing economic uncertainty, financial fraud will continue to thrive in 2022, with fraudsters expected to exploit consumers across all digital channels. Sadly, the industry has not yet solved the age-old question: “Who are you?”. And as it stands, fraudsters, in many cases, are winning the war when it comes to financial...

16 December 2021 Transaction Fraud Systems and Analysis

Jackie Barwell

It’s time to fight fraud in real-time

Financial fraud causes billions in losses every year for banks and financial institutions (FIs). By 2027, the global cost of fraud could reach $40.62 billion. In the UK alone, £753.9 million was stolen through fraud this year, an increase of 30% compared to the same period in 2020. The rapid adoption of digital and real-time payments and new payme...

30 November 2021 Fintech

Jackie Barwell

Fighting the UK’s Payments Fraud Pandemic

Fraud rates in the UK have been climbing to new record heights, so much so that the UK’s industry body UK Finance has been talking for the first time about fraud posing a national security threat. According to latest figures, £754m was stolen from bank customers during the first half of this year - a 30% rise compared to the same period in 2020. S...

14 October 2021 Fintech

See all 4 opinions by Jackie

Latest comments

UK Payments Association calls on new PSR chief to delay APP fraud rules

Hi Bill, I completely understand where you are coming from - my original hopes for this was that the recipient bank would take 100% of the loss as long as the sending bank could show they'd 'done everything viably possible' to persuade their customer to take the care needed.  But we are where we are - and my opinion is that this is our 'starting point'.  

I really hope (because I'm an optimist, although I've been an eternal one (having been patient for almost 40 years in this trade!) that this will help make fundamental changes in the ability for banks to share intelligence.  Once we get to a point where intelligence is being shared, those organisations who are simply 'not doing enough' (be it at persuading their customers not to make mistakes, or substantially improving their onboarding operations) will be easily identified, and the 'liability share' appropriately adjusted over time.  

I agree - if the fraudsters couldn't get their hands on a bank account, there would be no APP fraud.... but we're miles away from that right now.

01 Jul 2024 11:27 Read comment

UK Payments Association calls on new PSR chief to delay APP fraud rules

Interesting conversation above.  I am in favour of a postponement and adjustment for all the reason cited by the UK Payments Association.  I am a strong believer that when there is a means for a fraudster to be successful, we have to start somewhere to close that loop.  OK, the 'loop' in this case is a vulnerable account owner who gets sucked into what they believe is a credible situation (and there are various ways to interpret vulnerable, I know) - but at the end of the day, criminals are getting money for very little effort.  I have never agreed that the liablity should be equally split between the sending and receiving banks (only) - but what this ruling HAS done is make the whole industry look at how they monitor (properly!!!) every account - and include AML-type activities on ALL their portfolio in order to close the ability for fraudster to have control of accounts into which they persuade the victim to move their money.  I hope this postponement is awarded.  I hope the big tech players are pulled into the mix and the liability is adjusted in the right way.  I hope there is time for the banks to get organised, logistically.  I hope the limit recommendations come into force.  

In my opinion, this has the potential to be a game-changer, forcing banks with weaker onboarding processes to pull up their socks; persuading the industry to look to intelligence sharing in real time.  If this doesn't persuade us to do that - nothing will.

01 Jul 2024 10:43 Read comment

Fraud victims lose £28K to bank transfer scams every hour

Giles, I'm sorry to hear that your son was scammed of his entire bank account contents.  It's an interesting angle you talk about here - securing the inbound call to a consumer from 'the Bank' with legitimate and well advertised authentication through the banking app.  This would go a really long way to eliminate the bank impersonation scams that are so rife right now.  If this is a capability that could be applied, then the banks need to take a good hard look at what appears to be double standards here.  Thank you for your comment.

09 Mar 2022 10:29 Read comment

See all 5 comments by Jackie

Jackie writes about

  • security
  • payments
  • regulation & compliance
  • financial crime
  • predictions

Jackie's opinion archive

  • 2021 (3)
  • 2019 (1)
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