Jackie Barwell

Director at ACI Worldwide

Message Posts: 4 Comments: 3

Bio Jackie Barwell is Director of Fraud Product Management at ACI Worldwide. Career History Jackie has more than 27 years' experience within financial crime. She joined Retail Decisions (ReD) in late 2011, prior to its acquisition by ACI in 2014, as Head of International Products.

Blogs

Transaction Fraud Systems and Analysis

2022: What's next for financial fraud?

16 Dec 2021

Against the backdrop of continuing economic uncertainty, financial fraud will continue to thrive in 2022, with fraudsters expected to exploit consumers across all digital channels. Sadly, the industry has not yet solved the age-old question: “Who are you?”. And as it stands, fraudsters, in many cases, are winning the war when it comes to financial...

Fintech

It’s time to fight fraud in real-time

30 Nov 2021

Financial fraud causes billions in losses every year for banks and financial institutions (FIs). By 2027, the global cost of fraud could reach $40.62 billion. In the UK alone, £753.9 million was stolen through fraud this year, an increase of 30% compared to the same period in 2020. The rapid adoption of digital and real-time payments and new payme...

Fintech

Fighting the UK’s Payments Fraud Pandemic

14 Oct 2021

Fraud rates in the UK have been climbing to new record heights, so much so that the UK’s industry body UK Finance has been talking for the first time about fraud posing a national security threat. According to latest figures, £754m was stolen from bank customers during the first half of this year - a 30% rise compared to the same period in 2020. S...

Transaction Fraud Systems and Analysis

How knowledge of your customers can help fight fraud

20 May 2019

The eCommerce industry is continuing its rapid growth and the lines between physical and digital shopping are becoming increasingly blurred. This change in the way consumers conduct purchases is creating a number of challenges for merchants, especially when it comes to customer visibility and fraud prevention. Providing a good customer experience...

See all Jackie's blogs

Jackie is Commenting on

Fraud victims lose £28K to bank transfer scams every hour

Giles, I'm sorry to hear that your son was scammed of his entire bank account contents. It's an interesting angle you talk about here - securing the inbound call to a consumer from 'the Bank' with legitimate and well advertised authentication through the banking app. This would go a really long way to eliminate the bank impersonation scams that are so rife right now. If this is a capability that could be applied, then the banks need to take a good hard look at what appears to be double standards here. Thank you for your comment.

09 Mar 2022 Reply Read article

Three-in-four APP fraud cases rejected by banks overturned by Financial Ombudsman

Banks have the ability to monitor incoming funds as much as they can monitor outgoing - so they should do so. If a recipient bank account accumulates a 'dodgy' reputation over time, then surely that recipient bank should decline future incoming transactions to the 'dodgy' account as soon as its risk score reaches a pre-determined 'reject' threshold. If banks do that, then they have a better case to answer if they choose to reject a claim. By not doing this, they're not doing all they can to protect account holders.

11 Nov 2021 Reply Read article

Will £100 spend limit change UK consumers’ perception of contactless?

Interesting blog Richard, thank you. I hadn't thought about the 'walk-off' losses, although I should have been aware given my son is a London cabbie, and has experienced this first hand. It is absolutely misleading to assume the familiar 'ping' when the card is recognised is indication that the transaction has completed. He has experienced many times when the fare has left the cab and the transaction has failed. This should be looked at more closely by the industry to find a solid resolution.

15 Oct 2021 Reply Read article