Henry Kissinger once said "The nice thing about being a celebrity is that, if you bore people, they think it's their fault". Paraphrasing that line, "The nice thing about being McKinsey is that, if you don't understand what it says, you think it's your fault".
At the risk of being publicly faulted, I fail to understand how "distribution" can have its own margins and growth divorced from "manufacturing" in a regulated industry like banking where the manufacturer and / or regulator play a vital role in deciding the distribution margins and supply volumes?
26 Oct 2017 11:00 Read comment
Third-party PFM / MoMMAs like MINT have asked and received online banking credentials from millions of people. With these creds, they've been in a position to access every bit of banking info that accountholders can themselves access. This has been happening for over a decade.
TBH, I fail to understand what's the big deal about lack of technical standards for customer data sharing in PSD2.
26 Oct 2017 09:56 Read comment
If everyone that deploys chatbots takes the trouble that CapitalOne has taken to learn what their chatbots have learned, chatbots will replace humans even faster than I'd imagined in Can Chatbots Replace Humans?
Coincidentally, on my adjacent browser tab, I have a press release from Persado, the leading provider of AI-generated marketing language for top global brands. Persado found that there were 250 ways of writing "Call now". That's beaten hollow by Eno's learning that there 2200 ways that customers have asked for balances!
25 Oct 2017 19:04 Read comment
I agree about the convenience of cheques. In fact, IME, cheque was the unsung hero of #CashlessIndia at the peak of #CurrencySwitch last year. But I disagree that their use is coming down, if that's the subtext of your post. In my post Why Branch And Digital Channels Will Coexist Forever, I've recounted my conversation with a banker, according to whom increase in use of cheques in business banking is a major reason why her bank is expanding its branch network.
24 Oct 2017 15:26 Read comment
@Anon: TY for correcting my impression that MINT pioneered account aggregation / PFM.
23 Oct 2017 12:47 Read comment
Given some of the humans I interact with everyday, I wish Gartner's prediction came true tomorrow. Can Chatbots Replace Humans?
23 Oct 2017 12:45 Read comment
Most of my branch visits are memorable encounters, alright. But somehow they remind me of #FailWhale! Wish you’d included the image of the said Big Whale – if not for visual inspiration, then at least for mental aspiration!!
23 Oct 2017 12:18 Read comment
Brilliant move. When I first heard about it, I found the cause very compelling even though I was a foreigner. I predict that they'll double the donation pre-set levels next year.
23 Oct 2017 10:59 Read comment
Anyone who thinks this is a "new initiative" needs a loud alarm clock to wake them up. Once they wake up, they might find out that MINT pioneered the PFM / MoMMA / Online Aggregation product category in 2006. In the decade following MINT's launch of its PFM website, several fintechs have entered and exited this space viz. WeSabe in USA and Kublax in UK. HDFC Bank introduced this in India around 5 years ago and shut it down a year later probably because it failed to gain traction.
Handing over your online banking credentials to a VC-funded startup is a bad idea to begin with, made worse by the tripe delivered by them in return. Nevertheless, I'll go back to using the first PFM app that fulfills the wishlist I've given in my blog post Innovative Fintechs Don’t Need No PSD2 Regulation.
Talking about security, when I hand over my online banking creds to a bank, I'm only worried about the ability of the bank to protect it from hackers. Whereas, when it comes to a VC-funded fintech startup, I'm not sure the startup itself wouldn't use it for illicit purposes when, for example, it needs to shore up its numbers before its next fund raise. If anybody thinks that's "old school", they need to have their head examined after being woken up by the loud alarm clock.
20 Oct 2017 09:26 Read comment
@JamesStickland:
I don't refute the "first stepping stone on that path" argument. But it's very easy to spend billions on a myriad of stepping stones without achieving the end result. Therefore, we should also explore in parallel other means to achieve the same end. It's quite possible that an approach other "banking the unbanked" turns out to be cheaper and more effective at achieving the "upward mobility" result.
19 Oct 2017 19:42 Read comment
Marcus ScaramangaFounder and CEO at Minexx
Eldad TamirFounder and CEO at FINQ
Nameer KhanFounder and CEO at Fils
Roman EloshviliFounder and CEO at XData Group
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