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Matt,

Next time you leave a phone on a table at Starbucks, I'll be there!

BK

For me, this was the core of the event. The gap in understanding of the difference between truly innovating and waiting for innovation to happen, or arguing over when is the right time to follow.

This mindset is what ultimately will prove to be the downfall of most banks - they just don't get the concept of innovation, incubation and trial and error. They are too risk adverse, and too structurally hindered to create true innovation.

Chris,

You're right. It doesn't have to be difficult, and also the "Customer/Bank Dashboard" would be where you can configure how the bank talks to you, and what you see - thus getting around those who are more security sensitive.

Stay tuned for further thoughts on this..

BK

Adam/Liz/Tim,

Starbucks App from a security perspective is different from NFC where we are going, so let's not discuss the Starbucks App specifically. 

There are an abundance of options on security for NFC. Firstly we have the EMV chip standard, we have biometrics options, as well as onboard encryption, etc. You can bet that Apple has done a heap of thinking and they've already solved this.

Regardless, you're talking like security concerns will slow down adoption of NFC payments - I think that's not going to happen.

There's one simple question:

Will people be using NFC payments via mobile more or less in the next 2 years?

The answer is very straightforward, and thus the outcome is the same. If you are involved in the payments space or retail banking, you need to get moving...now

BK

Adam,

Correction - I am told the latest version of the Starbucks app uses a Stacked Linear Barcode for security purposes...

BK

Matt,

Did you see the Daily Mail Feature last Thursday on Mobile disruption to credit cards? Predominantly an education piece, but the buzz on this is huge. If Apple comes out of the gate selling 5 million iPhone5's in the first few weeks...how does that change adoption expectations?

If you check out BANK 2.0 Chapter 14 you'll see my timeline is that by end of 2012 Contactless POS is at critical mass, and by 2015 NFC based payments exceeds physical plastic. I still hold that this is a realistic timetable...

BK

Eric,

I wrote about this back in March of 2010. 

http://www.huffingtonpost.com/brett-king/evolutionary-marketing_b_514989.html 

The really interesting play here is the ability to discern natural tribes or social networks from CDRs.

BK

Paul/Matt,

I guess I am just an excitable kind of guy :)

For me the issue here is behavioral shift. We're seeing the start of the most significant change in the way we transact and pay, well... ever.

I know this is a decade long transition, but so many are totally unprepared. How many banks still don't have a head of mobile?

BK

Matt,

Fair enough - will be an exciting and disruptive time.

We'll see how it plays out.

BK

See you there Eric!