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As Seth is my main influence guy, I totally have to agree with you.
Few years ago I was talking with my fellow bankers and said something like this "for cash management services are sometime getting too complicated for basic bankers, there are so many different systems out there we have to master. Why don't we create online
site for all of our customers who have similar problems. Let them advice each other."
"No, what happens if other customers from other banks come to our site and get advice for free" replied one fellow banker.
"That's the point" I said it.
Still idea is open for takers. No bank (I assume) have created online site for their customer to advice how to use sometimes technical problems. But I assume quite many Apple users or Nokia users are searching solution first from their own technical sites.
It does not mean that their products are too hard or complicated, but there similar minds share and advice each other.
I wrote about this back in March of 2010.
The really interesting play here is the ability to discern natural tribes or social networks from CDRs.
Brett, good article, hadn't read it before.
Interestingly, I learned this morning that in Belgium, telecom operators have no idea of the proportion of Apple vs Android use. Because of the extortionate price of 3G plans, most of the data traffic happens via wifi sites, provided by other players.
So in this case, the concept of CDR's needs to include other networks such as Skype and the likes.