Does it make financial sense to house contact center staff in (expensive) retail space?
29 Apr 2020 18:07 Read comment
I would challenge the premise that consumers want to access a range of services through a bank app. What's the value added?
19 Nov 2019 19:51 Read comment
The reason for the reversal is pretty obvious. They received a lot of customer complaints and lost significant business by refusing to accept the largest card brand. It's easier to switch supermarkets than credit cards.
30 Oct 2019 21:37 Read comment
So far, that "path to profitability" hasn't included a viable revenue model.
25 Oct 2019 17:26 Read comment
Not very informative. All they did was repeat the question. We all know that there are significant people and cultural challenges in digital transformation, and that employees will need to be equipped. Equipped in what ways?
24 Aug 2017 22:58 Read comment
Aren't there legal and regulatory requirements to notify individuals whose information was compromised?
24 Feb 2017 14:44 Read comment
And can I assume that the fintechs will share all of their data with banks... in the interest of consumers' rights?
19 Jan 2017 15:55 Read comment
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