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Latest thinking in respect to Banking Strategy, Digital and Transformation. Harnessing our collective wisdom to make banking better. Ambrish Parmar
As the owner, you will also give up ownership if you leave this group.
Bartlomiej Szymanski Business Consultant at Ailleron
Recently, customers have broad access to knowledge regarding banking products and services. However, when browsing a bank’s website, they often rely on support through remote channels i.e. chat, audio / voice or video. Incorporating virtual branch banking into digital customer journeys mitigates the risk of difficult navigation which can lead to cu...
29 April 2019 /retail
Barley Laing UK Managing Director at Melissa
Innovation has not occurred at a rapid pace in banking as it has in other industry sectors. Over a year down the line from the introduction of open banking it’s only fairly recently that we have started to see the first signs of the innovation it promised in helping to improve services for customers in the digital age. One of the most prominent ha...
26 April 2019
Retired Member
Mike Kerrigan, partner, Hunton Andrews Kurth LLP, and manager, Magis Analytics LLC, is coauthor of this article. In an earlier post, I mentioned three rules for driving change in the loan market: Rule #1: What can be standardized must be standardized. Rule #2: What has been standardized must be automated. Rule #3: Go back to Rule #1, and then...
18 April 2019
How Straight-Through Processing Reduces Costs? Energy Trading Risk Management in today’s volatile markets is challenging and demands a robust, seamless, end-to-end integration of various processes for commodity trading activities from the inception point of the trade to post-settlement. Any particular point in the life cycle of these trading activi...
15 April 2019
Enrico Camerinelli Supply Chain Blockchain Personal Coach at Aite Group
Banks have traditionally managed trade finance as a paper-intensive practice. While internet-based technologies have made giant steps into banks' departments, trade finance has long remained anchored at "business as usual." Something, however, is changing here, as corporate clients are pushing for more efficient and transparent operation...
13 April 2019
Andrew Beatty Head of Wealth, Retirement & International at FIS
Customer communications (for better or for worse) have an impactful role in the Customer Experience (CX), and they affect customer loyalty. It's time for banks to seize this as an area of opportunity, and strategically re-engineer their processes for creating, managing, and enhancing interactions with customers (including alerts, notices, social m...
11 April 2019
As I continue to look at the 2019 Accenture Banking Trends, this month I will be focusing on the disruption of the UK banking industry. There are two key forces I will be exploring here: the rise of new market entrants – including Fintechs and challenger banks – and the growing influence from China. Interrupting the traditional banking business mo...
10 April 2019
The first bank to introduce ATM was Barclays in UK some five decades back. In last 50 years, the Retail Banking industry across the globe embraced it as must to have cash dispensing outlet with more than 3 million ATMs operating as of date. Because cash remains a crucial part of most people’s day-to-day lives even today, ATMs are considered to be...
10 April 2019 /retail
Nancy Weir Industry Principal at Pegasystems
A long, long time ago…. well, actually not so long ago, in the land of KYC, the customer was at the end of the food chain in the eyes of those operating in the KYC space, the Compliance and Back Office staff charged with preparing and approving the KYC due diligence cases. “A necessary step to getting the work done” or “the reason for not complet...
09 April 2019 /regulation
Recent research points to an increase in financial crime as criminals take advantage of access to billions of compromised data records for sophisticated application fraud attacks targeted at financial institutions. The research we carried out with the AITE Group in 2018 found that 13 billion data records were stolen or lost in the US since 2013, wh...
08 April 2019 /regulation
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