Profile
Location
Krakow
Member since
2018
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Bartlomiej's blog archive

2019 (2)
Bartlomiej Szymanski

Bartlomiej Szymanski

Business Consultant at Ailleron
Message Message me Posts: 2 Comments: 0
Bio Organize and execute assigned business global initiatives, EMEA & APAC, in the area of remote relationship management with the focus on chat, audio and video collaboration. Formulate recommendations with attention on clients requirements, which strive to demonstrate better customer journeys. Career History Bartek has 15 years expertise in contact center and x-channel development in retail banking, implementing solution which enhance customer satisfaction, generate sale income and ensure cost optimization. Focused on business development (EMEA, APAC) in the area of chat, audio and video channels.

Blogs

Banking Strategy, Digital and Transformation

Smart selling practices with Virtual Branch Banking - Part 1.

29 Apr 2019

Recently, customers have broad access to knowledge regarding banking products and services. However, when browsing a bank’s website, they often rely on support through remote channels i.e. chat, audio / voice or video. Incorporating virtual branch banking into digital customer journeys mitigates the risk of difficult navigation which can lead to cu...

Fintech

What are key enhancements provided by Virtual Branch Banking platforms?

11 Apr 2019

Evaluating customer journeys and business models are more relevant than ever. The service model is changing accordingly to sales and service processes which are enabled in digital channels. Regardless many improvements in the area of customer journeys, instant human assistance plays a key role in encouraging customers to use online and mobile bank...