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Bartlomiej Szymanski

Business Consultant
Ailleron
Member since
17 Oct 2018
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Krakow
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Followed by John Sims, Martha Boyle and 5 others you follow

Bio

Organize and execute assigned business global initiatives, EMEA & APAC, in the area of remote relationship management with the focus on chat, audio and video collaboration. Formulate recommendations with attention on clients requirements, which strive to demonstrate better customer journeys.

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Business Consultant
Ailleron
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Latest opinions

Bartlomiej Szymanski

Building a communication hub, the technological race among communication platforms providers.

A call center evolved over the 40 last years and became one of the major touch points in the banking sector. The initial idea was to cumulate a workload which previously was processed in different offices and handle incoming customer inquiries by telephone. A second strategy was to utilize call centers for outbound calling which enabled reach out ...

19 November 2019 Banking Strategy, Digital and Transformation

Bartlomiej Szymanski

Smart selling practices with Virtual Branch Banking - Part 1.

Recently, customers have broad access to knowledge regarding banking products and services. However, when browsing a bank’s website, they often rely on support through remote channels i.e. chat, audio / voice or video. Incorporating virtual branch banking into digital customer journeys mitigates the risk of difficult navigation which can lead to cu...

29 April 2019 Banking Strategy, Digital and Transformation

Bartlomiej Szymanski

What are key enhancements provided by Virtual Branch Banking platforms?

Evaluating customer journeys and business models are more relevant than ever. The service model is changing accordingly to sales and service processes which are enabled in digital channels. Regardless many improvements in the area of customer journeys, instant human assistance plays a key role in encouraging customers to use online and mobile bank...

11 April 2019 Fintech

Bartlomiej writes about

  • retail banking
  • start ups

Bartlomiej's opinion archive

  • 2019 (3)
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