Digital Banking Trends

Digital Banking trends and Industry Intelligence for Bankers, Fintechs, and Solutions Providers

David Donovan Executive Vice President at Publicis.Sapient

Banking as a Platform of Trust

Why it’s key to customer centricity and staying relevant in the digital age We are in an age of currencies going digital, fintechs receiving major funding rounds, large non-bank platforms such as Amazon building financial services such as payments, lending services at a record pace, and capital market businesses continuing their slow down. While t...

19 December 2017 /retail

Freddie McMahon Director Strategy and Innovation at DF2020 Ltd

STATE OF THE CHATBOTS MARKET: OVER-HYPED AND UNDER-HYPED AT THE SAME TIME

The Chatbot market has reached an unbelievable state. It is both over-hyped and under-hyped at the same time. There is no doubt that conversation-as-a-service will become the primary means for humans and machines to interact. The changes will eventually be profound impacting everything. As with any monumental change, the early days are wild as ...

02 December 2017 /ai /regulation

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Make it possible, make it mandatory and then move to the next

Take structured e-invoicing (PDFs are pictures - worse than paper). Steps: 1. Go for a four courner model and choose a standard for all to use. 2. Convince also banks to join with the basic e-invoicing service where any enterprenaur (20m SMEs in EU) can fill in the invoice form and press send. For repeat invoices it means copy+new invoice numb...

21 November 2017

Diederick Van Thiel Visionary Board Member | CEO | NED at AdviceRobo | IKANO Bank | Ikano Insight

How Cognitive Intelligence can drive banks’ cost income breakthroughs

By Dr. Roboadvice Banks have been growing their cost/income ratios with serious cost reductions since 2008. But from now on, the real breakthroughs will primarily have to come from income growth. Online retailers like Amazon are great at growing their income, but this is not what banks usually excel in! New target groups, new product market combin...

20 November 2017 /ai /inclusion

Retired Member 

What will Mr. Scrooge McDuck do in a cashless society?

Cashless Society - To be, or not to be? To replace any commodity that is in existence for hundreds of years in trade is a phenomenal task. Statistics from European Central Bank show that banknotes in circulation is on the decline, since 2015. The graph on below link shows the net circulation of number of banknotes and coins in Euro Area. This is...

17 November 2017 /payments

Retired Member 

24-7 banking through chatbots or mobile apps?

The proliferation of smartphones and messaging apps and the always-on mentality of many consumers changed the communication behavior of people. What used to be communicated by using SMS messaging and making voice calls has evolved into an exchange on chat platforms such as WhatsApp, Viber or WeChat instead. Digital natives, in particular, are used...

16 November 2017 /retail

Retired Member 

The Multichannel World: Customer Interaction in Today’s Financial Services Sector

For businesses of all sectors and regions, communication and interaction with customers is changing at a rapid pace. In this three-part blog series, we’ll be looking at where we are now and how this will transform as we move into the future. Going forward posts we’ll discuss the exciting developments made possible by omnichannel and multimodal app...

13 November 2017 /retail

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Pure lack of knowledge, marketing gimmicks, silly hysteria or hate speech ?

I have been following with consternation media and ”analyst” statements around the future of banks in face of block chain and PSD2. It is easy to agree that new technology and the data driven economy calls for big changes and that many banks have dangerously overslept. But the opportunities to serve customers better and save costs are so substanti...

08 November 2017

Bob Lyddon Consultant at Lyddon Consulting Services

eMoney safeguarding regime in question

There are growing concerns about the safeguarding regime for client funds held by eMoney Institutions, attributable firstly to the demise of Banco Popular Espanol, an institution eligible to take safeguarded funds and which went down despite having passed its stress tests, liquidity tests and all. The legal challenge being mounted by holders of Ti...

26 October 2017

Retired Member 

How can a financial institution predict its future?

I’ve been working with FI’s for many years, and I have to say that (sometimes) I feel sorry for them. It must be tough to have writers and marketers constantly poking fun at your highly-regulated industry’s glacial pace at adopting whatever the “technology du jour” is. How many times have bankers heard a variation of this prophecy: “If financial i...

23 October 2017