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Innovation in Financial Services

A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Trust is the foundation for AI-agents

By now it is clear - not only to the ChatGPTs I have asked (and posted here) - but also to most of us - that the identity building credentials in general purpose organisational wallets are a must-have when employing AI-agents. The bicycle made for two (personal identity used at work and organisation's wallet) can then safely be equipped with an AI...

/ai /identity

Aymeric Monod-Gayraud

Aymeric Monod-Gayraud Co-Founder at LoanTube (#Sifted100)

The Real Decisioning Structures Behind the UK Credit Industry

In the UK, when it comes to borrowing, the discourse typically revolves around credit scores. Specifically, those three-digit numbers are provided by agencies like Experian, Equifax, and TransUnion. We’re told that these figures determine our financial fate and whether we can secure a loan or mortgage. What we’re not told is that there’s a catch. ...

/retail /inclusion

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Up-skilling - at work and at home

I had the pleasure to deliver a Trust Infrastructure&AI-agent presentation yesterday to a group of retired leaders from enterprises and the public sectors. I was very impressed by their enthusiasm and so many good searching questions. Several asked why this huge opportunity for easier life for both citizens and businesses is getting so little...

/ai /identity

Alex Kreger

Alex Kreger Founder and CEO at UXDA Financial UX Design

Your App's UX Is Not a Design Problem—It’s a Business Problem

Digital banking has rapidly ascended to the forefront of customer engagement. Yet, despite millions invested in digital app interfaces and innovative functionality, many banks continue to underestimate one vital truth: poor User Experience (UX) isn’t merely a design problem—it’s a hard-hitting business problem. The stakes are high, and ignoring UX...

/retail /markets

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Bad bot or not..

As of recent cybersecurity reports (like from Imperva, Cloudflare, and others), bad bots make up 30–40% of all internet traffic. That’s out of the ~50% of total web traffic that bots represent (the other half being human users – including a seemingly large number working on behalf of Russia’s war in Ukraine). The millions of malicious bots active...

/ai /identity

Alex Kreger

Alex Kreger Founder and CEO at UXDA Financial UX Design

Trust in Digital Banking: From Basic to Strategic UX Integration

If we can land rockets on ocean barges, we can figure out how to make digital banking trustworthy. It’s not about just transferring money faster; it’s about creating an experience so seamless and transparent that customers feel as confident in their banking app as they would in a person standing across the counter. Modern financial technology’s gr...

/retail /devops

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Can the business cases really be that elusive?

It has often been heard that it is difficult to find business cases for enterprises to deploy organization wallets and with them move to the new generic way of interchanging verified data. The more immediate question has probably been asked in the data service provider camp. And some businesses may see the change as a threat to their bottom lines....

/ai /identity

Alex Kreger

Alex Kreger Founder and CEO at UXDA Financial UX Design

Five Counterintuitive Product Design Strategies for Your Financial App

Modern financial institutions are grappling with an ever-evolving landscape of user expectations and technological advancements. Traditional banking services often fall into the trap of playing it safe, resulting in generic and uninspired user experiences that fail to capture the true potential of digital interaction. But what if the path to succ...

/retail /devops

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

My storytelling to grandchildren:

1. At the latest next year all EU-citizens will be able to download at least one identity-building wallet to their mobiles. To this you can then get all sorts of credentials – who you are, your age, your address, your skills in languages, maths, sports etc. And naturally a statement from you grandfather as to your positive attitude to learning the...

/ai /identity

Teo Blidarus

Teo Blidarus CEO and Co-Founder at FintechOS

Improving insurance with a shift to life-centricity

Insurance is no longer just about policies and claims. The industry is beginning to focus on customer protection and support. Instead of fixed coverage, insurers are designing solutions that fit into everyday life. Traditional models often fail to meet modern expectations. Customers now want coverage that adapts to their financial, health and lifes...

/ai /predictions

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