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A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.
At first blush, you might think the kind of Artificial Intelligence applications that are deployed in industrial contexts would have nothing to do with financial services. Whether we’re talking manufa...
Are you sure you want to do this? Richa, my wife asked as I shared my idea to undertake an experiment in which I will stop using cash and instead use only digital forms of payment. Colleagues said goi...
Do you ever have to read brochures that are nearly unreadable? Brochures that push the superlative functionality, the embroidered success story, the many advantages and sparse disadvantages, the reaso...
Digital transformation of marketing channels has brought a change in consumer expectations. Going digital calls for revised culture and process of work. Industries across sectors are reaping the benef...
The Internet of Things (IoT) is changing everything, particularly in the workplace. It represents a significant shift in how businesses develop new services and products, and in terms of how new techn...
In the last century, banks faced two major crises, which resulted in economy collapses, bankruptcies, new regulations and a more secure environment. In 1929, just before the Great Depression, the ba
Google Company — now renamed to Alphabet — started as an academic project on Stanford University exactly 20 years ago. After these two decades Larry Page and Sergey Brin, the students, who developed
Transaction banking generates lucrative and stable annuity revenues that are highly profitably at scale. For this reason numerous new non-bank entrants ranging from payment institutions (PI), payment ...
There were the times when banks had almost everything. They offered deposits, loans, cards, money transfers, currency exchange, insurances and so on. And the most compelling thing was that they had al...
In my 30+ years working in financial services, I have participated in the purchase of $100 million of financial technology. In the course of this, I interacted with many different kinds of softwar...
When making innovation happen - getting the next individual to move to something better (digital) - we need to look at the full toolbox. The starting point is that too many citizens continue behaving ...
Innovations happen only when the next individual changes her/his behavior to the new. In the IoT-world it is of course easier to make things move to automated e-interaction - but we still need to keep...