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Innovation in Financial Services

A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.

Jim Marous

Jim Marous Publisher at The Financial Brand

Retargeting As A Bank Digital Marketing Strategy

Over the weekend, my son and I were looking at new car options on Edmunds.com. After about 45 minutes on the site, I decided to leave the virtual showroom only to be 'stalked' by car ads for the next two days as I visited totally unrelated locations on the web (I am sure the retargeting won't end soon). Even my entry into the Edmonds.com site was ...

/retail

Retired Member

Retired Member 

Manage to Maximise

Money, and wanting more of it, is guaranteed to be dominating the mindshare of most Europeans at the moment. Austerity measures are in place and unemployment is embarrassingly high. Times are tough and the public has been left searching for new answers. Consumers have embraced discount and reward based businesses models and this trend is slowin...

/retail

Chris Principe

Chris Principe CEO at APB, Inc.

A new business model for BPO

One of the big buzzes around Sibos this year has been the Bank Payment Obligation (BPO) and the new ICC rules being released this coming April. It seems everyone is holding their breath for the dropping of the rule book, as if the giant switch will automatically turn the BPO instrument on around the world. However, those of us on the inside all kn...

Retired Member

Retired Member 

Security as a Service

One of my pet hates with most mobile banking projects is how security is treated as an adjunct rather than a key scope item. Any product or marketing manager worth their salt knows the number one reason consumers don’t adopt mobile banking services is security concerns. The reason security is treated as a ‘black sheep’ is that it isn’t doesn’t d...

/security /retail

Jim Marous

Jim Marous Publisher at The Financial Brand

Monetizing Mobile Banking

As consumers are becoming more comfortable with mobile banking and mobile payments, financial institutions and technology providers are beginning to develop and deploy more innovative solutions with a focus on gaining market share, reducing costs and realizing new sources of revenue. It is clear that the question is no longer whether mobile bankin...

/payments

Jim Marous

Jim Marous Publisher at The Financial Brand

Are Banks Prepared for Distribution Disruption?

In this exclusive interview about his new book, Bank 3.0, Brett King discusses how change occurring in the banking industry is inevitable, speeding up and disruptive. From the mobile wallet wars to the impact of social media, tablets and the 'de-banked' and digital consumer, Bank 3.0 shows why banking is no longer a place you go to, but something ...

/retail

Alex Noble

Alex Noble Account Director at McAfee

Just how much change is coming to UK branch banking?

Looking at the recent news stories or even just a quick glance at Finextra, a reader would have no doubt that change is coming to branch banking. What would be perhaps open to debate is the level of change. Plenty of recent stories have suggested that c conceptually branch banking will remain the same, just with more technology, nicer stores and s...

/retail

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

EU - to save tax payer's money

Snippets from multistake holder meeting “· The European Council called for actions to encourage the uptake of e-invoicing in the EU and the European Parliament issued a resolution which calls for making e-invoicing mandatory in public procurement by 2016. Einvoicing is seen as a potential source of significant savings for European public authoritie...

/payments

Brett King

Brett King CEO & Founder at Moven

Can branches compete with digital for advice?

There’s a long held premise that branches are great channels for advice, that this is the one differentiation that bank branches provide that the Internets could never compete with. There are three problems with this assertion that should rightly challenge the superiority of the branch channel in bank operations today: Customers rarely get advice ...

/retail

Pat Carroll

Pat Carroll Founder/Executive Chairman at ValidSoft

ID Theft is number 1 security concern for consumers

This week ACI Worldwide released their global survey which finds that a quarter of people across the 17 countries reviewed have been affected by card fraud during the past five years. In particular, 42% of Americans and 34% of Brits admitted they have fallen victim. From this research I found two insights of interest: firstly that identity theft r...

/security /payments

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