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John Goodale

John Goodale

Executive Director, Head of Europe at Ubiquity
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Bio John is responsible for Ubiquity's business expansion in the UK and Europe, and helps companies struggling with staffing, technology, and economic uncertainty improve their customer experience management. Career History A payments and retail industry veteran, John has decades of experience in a variety of markets such as the UK, Europe, North America, Brazil, and Russia. Before joining Ubiquity, John held several senior roles in sales product technology and management consulting within multiple organizations including TSYS, KPMG, Crosscard, GPS, and Zwipe.


Customer Service 2015-2019-2025

Why UK fintechs need to care about the FCA’s Consumer Duty rules

08 Jun 2023

In one of the biggest shake-ups to how fintech firms approach their customer experience (CX) strategies, the U.K.’s Financial Conduct Authority is introducing new Consumer Duty rules that will  come into force at the end of July for a range of existing and new card accounts, bank accounts, consumer credit, and other financial products like mortgag...