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Social engineering may be behind two high-profile attacks on casino operators Ceasar's and MGM. In an 8-K filing with the Securities and Exchange Commission, Ceasar's Entertainment reported "a social engineering attack on an outsourced IT support vendor used by the Company." Hackers were able to steal data from the Ceasar's loyalty database around September 7, exposing an unknown number of drivers license and Social Security numbers. The Wall Street Journal reported that Ceasar's paid around half of a $30 million ransom demanded by hackers to restore systems and delete stolen information. In their SEC filing, Ceasar's noted that there is no guarantee the criminals will delete the data.
Elsewhere in Las Vegas, MGM systems, including coded room keys, booking systems and slot machines, were turned off following a ransomware attack. Reuters reported that the ransomware attack was attributed to a group known as Scattered Spider, which has previously targeted telecommunications and business outsourcing firms. Scattered Spider is also believed to be behind the Ceasar's attack.
Anatomy of a Social Engineering Attack
In an interview with TechCrunch, an alleged Scattered Spider spokesperson took credit for the MGM social engineering attack but denied involvement with the Ceasar's hack. The spokesperson claimed that they had found information on an employee at an MGM IT vendor via LinkedIn, then called the vendor's help desk to gain access to that person's account.
Social engineering attacks are targeted. The criminal is typically armed with some information about an individual they are attempting to impersonate or persuade. The most sophisticated attackers can now employ artificial intelligence tools that synthesize an individual's voice using just a few seconds of online audio. They will then call people who can grant account access, such as bankers or help desks, using the fake voice in real time to try and gain account access. Employees at companies that are high-value targets, such as hospitals, banks, casinos and telecom providers, and third-party vendors that serve these companies are most likely to be targeted with sophisticated attacks. The larger the potential payout, the more sophisticated the attack will be.
Other social engineering scams are clumsier and should trigger immediate red flags. Someone may call claiming to be a vendor or IT staffer and ask the victim to read out a two-factor authentication code over the phone, defeating the protection this authentication offers. Attacks like this are very common and can happen to any employee in any business.
Scattered Spider is not as sophisticated as some criminal gangs and state-sponsored hackers. They are motivated by money and mainly made up of young people, with one report suggesting they deliberately recruit young teens to avoid significant criminal consequences if they get caught. What business owners should know is that groups like Scattered Spider are sophisticated enough if they can trick employees into providing access or divulging information.
Preventing Social Engineering Attacks
As social engineering attacks become more sophisticated, business owners must double down on cyber security employee training and establish firm protocols that guide information or access requests. Individuals have a responsibility as well, as they must limit the discovery of information that criminals can use in social engineering attacks. Here are five things to do now to reduce your risk:
Sophisticated social engineering attacks work because employees trust and want to do a good job. Training must emphasize that security is equally if not more important than customer service. An inconvenienced person may be upset with you briefly. A cyber crime victim will never forget who allowed the attack to happen.
This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author.
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02 October
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