22 October 2017


Retired Member

3,171Posts 11,356,748Views 3,408Comments


A place to share stuff that isn't at all fintec related but is amusing, absurd or scary.

ING gives customers what they want

03 November 2008  |  2592 views  |  0

I have to say that ING Direct appears to been listening to the customer on the call centre issue. 

In a letter to account holders the CEO offers thanks to customers for their confidence in turbulent times. I like that.

ING CEO Eric Drok then reminds customers that their deposits are guaranteed by the government (in OZ and I assume the parent by the Dutch Govt).

We all want to hear that.

He reminds us that they are an alternative to their somewhat different competitors and are offering a competitive deposit rate.

The part that really caught my eye was that they had received the highest customer satisfaction rating ahead of their competitors and the best contact centre - a locally based call centre. 

A look at their website provided even more reasons to give them a try.

TagsRetail banking

Comments: (0)

Comment on this story (membership required)

Retired's profile

job title
member since 2014
Summary profile See full profile »

Retired's expertise

Member since 2009
3119 posts3,408 comments
What Retired reads

Who's commenting on Retired's posts

Ketharaman Swaminathan
Dharmesh Mistry
Nicola Cowburn
Michael Wright
Charmaine Oak
Francis Chlarie
Raymond Lee
Deepthi Rajan
Melvin Haskins
João Bohner
Bob Lyddon