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I have to say that ING Direct appears to been listening to the customer on the call centre issue.
In a letter to account holders the CEO offers thanks to customers for their confidence in turbulent times. I like that.
ING CEO Eric Drok then reminds customers that their deposits are guaranteed by the government (in OZ and I assume the parent by the Dutch Govt).
We all want to hear that.
He reminds us that they are an alternative to their somewhat different competitors and are offering a competitive deposit rate.
The part that really caught my eye was that they had received the highest customer satisfaction rating ahead of their competitors and the best contact centre - a
locally based call centre.
A look at their website provided even more
reasons to give them a try.
19 Mar 2009
This post is from a series of posts in the group:
A place to share stuff that isn't at all fintec related but is amusing, absurd or scary.