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UK tabloid The Sun is reporting the story of a disgruntled Lloyds TSB customer who changed his phone and Web banking password to 'Lloyds is Pants', only for a member of staff at the high street bank to change it - without his consent - to 'No we are not'.
Apparently computer consultant Steve Jetley changed his password to 'Lloyds is Pants' after he had a run-in with the bank regarding a holiday insurance bill. He had been using the password for two years before someone at the bank took offence and changed it without his permission.
Subsequent attempts by Jetley to change his password to 'Lloyds is Rubbish', 'Barclays is Better' and 'Censorship' all failed. Jetley told The Sun that he hasn't registered a new password because he stilll trying to think of one that "can get past the censors".
According to the report, Lloyds has confirmed a staff member broke banking rules by changing a customer’s password without consent.
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