24 October 2017
Craig Ramsey

Craig Ramsey

Craig Ramsey - ACI Worldwide

38Posts 137,112Views 1Comments

Digitalisation - Mind the Gap

01 October 2014  |  2372 views  |  0

Digitisation or Digitalisation? Whichever is the correct term, we've seen it prevalent at Sibos this year.

Much has been said about how mobile players and other non-traditional competitors are encroaching on the space typically reserved for financial institutions. But this Sibos has put into frame more than that. It's not just a few payments that they are looking to take. Mobile payments just represents the start. Next comes the digital mining of data and further services that will further nibble away at your relationship. They're going after the corporate connectivity, the unique file formats, the reconciliation of data, better AR/AP management, and much more.

These competitors are threatening the complete customer relationship that the bank has built up over years.

So, financial institutions have to watch those gaps - or mind the gap as we say. We all know the corporates have their share of wish list items that they want to see from the banks product teams. We need to proactively address those items, because if we don't, then the competition is looking for the inroads, and they don't need a full suite of offerings to start doing it.

Today it might be just a few payments, but soon they will have built up the trust levels to take on more of the customers needs, and at that point banking becomes just a commodity that only a few need to provide.

TagsMobile & onlineTransaction banking

Comments: (0)

Comment on this story (membership required)

Latest posts from Craig

New Payments Ecosystem of Real-Time Payments

12 October 2017  |  5075 views  |  0 comments | recomends Recommends 0 TagsPaymentsOpen APIsGroupUK Faster Payments

When Immediate Payments Go Bad

09 October 2015  |  3231 views  |  1 comments | recomends Recommends 0 TagsPaymentsSibosGroupFinextra@Sibos

EBADay focus on Immediate Payments comes up short

18 May 2015  |  2731 views  |  0 comments | recomends Recommends 0 TagsPaymentsTransaction banking

Digitalisation - Mind the Gap

01 October 2014  |  2372 views  |  0 comments | recomends Recommends 0 TagsMobile & onlineTransaction banking

SEPA, is the burden turning into a benefit?

02 September 2014  |  4530 views  |  0 comments | recomends Recommends 1 TagsPaymentsRisk & regulation

Craig's profile

job title Director of Product Manager
location Watford
member since 2009
Summary profile See full profile »
Craig Ramsey has worked in the payments industry for over 30 years, working with banks and software vendors to improve solutions to customers. Craig is ACI's global Director of Product Management for...

Craig's expertise

Member since 2009
37 posts1 comments
What Craig reads

Who's commenting on Craig's posts