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Christopher Colley

Industry-recognized CX leader
Financial Services
Member since
08 Mar 2022
Location
London
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8
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Followed by John Sims, Martha Boyle and 5 others you follow

Bio

Recognized as one of the UK's top Customer Experience professionals (Customer Experience Magazine), Christopher frequently speaks publicly on CX, and has shared his thoughts on the subject in various well-known publications, including Forbes, The Banker/Financial Times, and Raconteur in The Sunday Times.

Experience

Industry-recognized CX leader
Financial Services
To Present
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Latest opinions

Christopher Colley

Downturns — when customer experience really matters.

Five economic outcomes for financial services We are in a watershed moment for financial services. Following the abrupt failure of Silicon Valley Bank — the largest collapse of a U.S. Bank since 2008 — and the extraordinary sell-off that brought Credit Suisse to the brink, it is increasingly clear the tumult of recent years is not yet over. Indee...

17 March 2023 Innovation in Financial Services

Christopher Colley

Are you really ready for Consumer Duty? Addressing the FCA’s feedback on implementation plans

Did you make the grade? The Financial Conduct Authority (FCA) recently carried out a review of firms' implementation plans for Consumer Duty. Did you pass? Or do you need to take note — and swift action. To recap — the new Consumer Duty seeks to ensure that financial institutions operating in the UK act in good faith, avoid harm, and help consumer...

14 February 2023 Banking Strategy, Digital and Transformation

Christopher Colley

Five customer experience predictions for financial services in 2023

2022 has been a seismic twelve months in customer experience for financial services, as a cocktail of higher interest rates and galloping inflation upended the economic realities of the past several years. Banks experienced a significant drop in mortgage, loan and M&A activity, with insurers facing higher costs, and wealth and investment manag...

21 December 2022 Banking Strategy, Digital and Transformation

See all 8 opinions by Christopher

Christopher writes about

  • regulation & compliance
  • retail banking
  • sustainable
  • markets

Christopher's opinion archive

  • 2023 (2)
  • 2022 (5)

Latest groups joined by Christopher

  • Financial Services Regulation

  • Banking Strategy, Digital and Transformation

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